1.0

log4.logger.com.integrien.adapter3.symmetrix.objects.LunDataPointObject=DEBUG
NOTE If you set the logging level to DEBUG, log files can become large very quickly. Set the logging level to
DEBUG only for short periods of time.
For information about viewing log files and modifying logging levels, see the online help.
Resolving Common Problems
Follow recommended procedures when you resolve problems with the EMC Smarts adapter.
Log Files Contain Class Not Found Errors
The log files contain exceptions of type MR-E-CLASS_NOT_FOUND_EX.
Problem
Exceptions similar to the following example appear in the log files:
2012-08-15 18:13:37,853 ERROR [Collector worker thread 8] (3547)
com.integrien.adapter3.smarts.connection.icServerAccess.printSmRemoteExceptionMsg -
SmRemoteException: An Exception has occured in a remote Domain Manager.
com.smarts.remote.SmRemoteException: MR-E-CLASS_NOT_FOUND_EX-Cannot find class
'SpCounter_Instrumentation'; in file
"t:/DMT-9.0.0.X/1304/smarts/repos/servif/SM_RepositoryServer.c" at line 555
at com.smarts.remote.SmRemoteInterfaceHandler.getResponse(SmRemoteInterfaceHandler.java:116)
Cause
The EMC Smarts service and server kind are not configured correctly for the EMC Smarts adapter instance or
the referenced class does not exist in the EMC Smarts system.
When you add an EMC Smarts adapter instance, you type the name of the EMC Smarts service in the
Manager text box and select the server kind from the Server Kind drop-down menu. If these values do not
match, the adapter instance looks for metrics in a service where the metrics are not defined. For information
about configuring the EMC Smarts service and server kind, see “Add an Adapter Instance,” on page 16.
A subscription might invoke a class that does not exist in the EMC Smarts system if you modify the
smarts_adapter.properties file to subscribe to more metrics than the default subscriptions. For information
about modifying classes in the smarts_adapter.properties file, see “Defining Object Classes,” on page 26.
Solution
Edit the adapter instance and correct the EMC Smarts service or server kind, or comment out the subscription
that is invoking the missing class in the smarts_adapter.properties file.
Log Files Contain Object Not Found Errors
The log files contain exceptions of type MR-E-OBJECT_NOT_FOUND.
Problem
When an object in EMC Smarts no longer exists, errors similar to the following example appear in the log files:
2012-03-12 12:26:49,908 ERROR [Smarts Collection Thread (Instance:414) worker thread 2] (414)
com.integrien.adapter3.smarts.workitem.CollectWorkItem.run - Error getting data for instance I-
Port_Performance_MIB2-PORT-10.118.52.34/1
2012-03-12 12:26:49,908 INFO [Smarts Collection Thread (Instance:414) worker thread 2] (414)
com.integrien.adapter3.smarts.workitem.CollectWorkItem.run -
com.smarts.remote.SmRemoteException: MR-E-OBJECT_NOT_FOUND-Object of given name and class
EMC Smarts Integration Guide
38 VMware, Inc.