1.0

Collection Status Values
The
collection status value for a resource indicates whether vCenter Operations Manager is receiving data for
the resource. Collection status values appear in a pop-up window when you point to an icon in the Collection
Status column in the resource list on the Environment Overview page.
If vCenter Operations Manager collects metrics for a resource through more than one adapter instance, a
separate icon appears for each adapter instance in the Collection Status column.
A resource has a status value only if its collection state is Collecting. For information about collection states,
see “Collection States,” on page 22.
Table 4-3. Collection Status Values
Status Description
Data Receiving vCenter Operations Manager is receiving data for the resource.
Old Data Receiving Data is not current. The most recent value is at least five monitoring cycles old.
No Data Receiving Adapter instance is collecting data, but vCenter Operations Manager has not received data for the
resource.
None vCenter Operations Manager or collection was recently started and no data has been received for
five monitoring cycles.
Error An error occurred when vCenter Operations Manager attempted to collect data for the resource.
Unknown Status of the resource is not known because the adapter instance cannot connect to the resource.
Resource Down Resource is not operational.
No parent resource
monitoring
Adapter instance resource is stopped.
Collection down Collector or adapter instance is not operational.
NOTE
Some adapter instances write customized status and messages. These messages typically provide more
information about data collection problems.
Viewing System Log Files
You can view vCenter adapter errors in the adapter and collector log files in the Custom user interface. You
can view adapter and collector log files in the Custom user interface or in an external log viewer.
vCenter adapter log files are in the
vcenter-ops /user/log/adapters/VMwareAdapter folder. Collector log files
are in the
vcenter-ops /user/log folder.
The logging level is set to ERROR by default. To troubleshoot issues, set the logging level to INFO. To view
detailed messages, including micro steps, queries, and returned results, set the logging level to DEBUG.
NOTE If you set the logging level to DEBUG, log files can become large very quickly. Set the logging level to
DEBUG only for short periods of time.
You can also package all log and configuration files in one compressed ZIP file and send the file to VMware
technical support.
For information about viewing logs files, modifying logging levels, and creating support bundles, see the
Custom user interface online help.
Chapter 4 Troubleshooting the vCenter Adapter
VMware, Inc. 23