2.4

VMware® Lab Manager Installation Guide
46 VMware, Inc.
Error 1720: Windows Installer Package
Problem DuringtheinstallationofLabManagerServer,youseeerror1720:
Error 1720. There is a problem with the Windows Installer package. A script
required for the install to complete could not be run
Solution ThemessageindicatesapermissionsprobleminaVisualBasic(VB)script.
MakesureyouloggedinwithAdministratorprivileges.Ifyoualreadyloggedinwith
thecorrectprivileges,contactVMwaresupport.OpentheEventViewerandreadthe
messageabouttheVisualBasicfailure.
Microsoft SQL Desktop Engine (MSDE) Installation Fails
Problem DuringtheinstallationofLabManagerServer,theMSDEinstallationfails.
Subsequentinstallationattemptsalsofail,andareboothasnoeffect.
Solution InNotepad,openthe{WinDir}\temp\VMware\MSDE2Klog.logfileandsee
iftheselines(orsimilartext)appear:
Loading extended custom action library
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{E09B48B5-E141-427A-AB0C-D3605127224A}\sql
cax.dll
SOFTWARE\Microsoft\Microsoft SQL Server
Setup.{E09B48B5-E141-427A-AB0C-D3605127224A}
Starting custom action InstallSqlRedis
TheMSDEinstallerunsuccessfullytriestoinstallMicrosoftDataAccessComponents
(MDAC).
To correct the problem of installing MSDE
1OpentheTaskManagerandcheckthattheseprocessesareinactive:
 SQLRedis.exe
 Helper.exe
 MsiExec.exe
 Setupre.exe
2 Navigateto{WinDir}\temp\vmwareandlaunchHelper.exe.
3ReturntotheTaskManagerandwaitforSetupre.exetoappear.
4Whenthetaskappears,killtheprocess.
TheMSDEinstallationcanfunctionproperly.