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Table Of Contents
VMware, Inc. 161
Chapter 7 Administering and Monitoring Lab Manager
8IfyouarenotreadytouseSysprepbecauseoftestingactivityoranothersituation,
selecttheUsePreInstalledSIDGenerationTool(SIDgen)optiontousethe
defaultLab ManagerSIDmechanism.IfyouarereadytouseSysprep,selectUse
UserSuppliedSIDGenerationTool(Sysprep).
Reviewing the SupportLink Tab
TheLab ManagerSupportLinkfeaturesendsusagedatatoVMwareforimproved
productsupport.VMwaredoesnotsharethisdatawithotherorganizationsortrace
anydatabacktoindividualusers.DuringtheLab Managerinstallationand
initializationprocess,theadministratorinitiallyindicateswhethertoenable
SupportLink.
WiththeaidofSupportLinkinformation,
VMwarecanprovideindividualizedemail
supportwithguaranteed24hourresponsetime.Customerswhodeactivate
SupportLinkstillhaveaccesstotheWebbasedsupportforum.
To set up SupportLink
1Intheleftpaneoftheconsole,clickSettings.
2IntheSupportLinktab,specifythedetailsforSupportLink:
a ChoosewhethertoenableSupportLink.
Donotalterthe
SupportLinkserverunlessinstructedtochangethename.
b Indicatewhethertoenableaproxyserverandspecifythedetails.
cIfVMwaresupportrequestsatestofSupportLink,clicktheTestSettings
buttontoverifytheconnectivitytotheLab ManagerSupportLinkServer.
dIfVMwaresupportrequestsyoutocollectinformationfromyour
Lab Manager
environment,clicktheCollectbutton.
eClickOK.
N
OTEAtemplatewithanullpasswordaffectstheautomaticWindowssetupby
Sysprep.AfterbuildingacustomISOwithSysprep,installingLMToolsinatemplate,
andcreatingaWorkspaceconfiguration,theconfigurationstartstorunbutrequires
youtoclickNextduringtheprocess.