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Table Of Contents
VMware, Inc. 149
Chapter 7 Administering and Monitoring Lab Manager
Reviewing the SupportLink Tab
TheLabManagerSupportLinkfeaturesendsusagedatatoVMwareforimproved
productsupport.VMwaredoesnotsharethisdatawithotherorganizationsortrace
anydatabacktoindividualusers.DuringtheLabManagerinstallationand
initializationprocess,theAdministratorinitiallyindicateswhethertoenable
SupportLink.
Withtheaidof
SupportLinkinformation,VMwarecanprovideindividualizedemail
supportwithguaranteed24hourresponsetime.Customerswhodeactivate
SupportLinkstillhaveaccesstotheWebbasedsupportforum.
To set up SupportLink
1Intheleftpaneoftheconsole,clickSettings.
2IntheSupportLinktab,specifythedetailsforSupportLink:
a ChoosewhethertoenableSupportLink.
Donot
altertheSupportLinkserverunlessinstructedtochangethename.
b Indicatewhethertoenableaproxyserverandspecifythedetails.
cIfVMwaresupportrequestsatestofSupportLink,clicktheTestSettings
buttonontheSupportLinktabtoverifytheconnectivitytotheLabManager
SupportLinkServer.