5.7.2
Table Of Contents
- Software Content Repository Tool 5.1 Guide
- Contents
- About This Book
- Introduction to the Software Content Repository Tool
- Preparing for SCR Tool Installation
- Installing the Prerequisite Software for the SCR Tool
- Configuring the Red Hat Host Machine
- Managing Patch Content with the SCR Tool
- Troubleshooting the SCR Tool
- Out of Memory Error
- Content Download Network Connection Error
- Cannot Connect to Red Hat Account
- Session Login to Red Hat Fails
- Download from Red Hat Fails
- HP-UX Service Authentication Fails
- Download from HP Fails
- Proxy Server Configuration Fails
- Mismatch in Number of Patches
- OS Vendor Does Not Accept Credentials
- OS Vendor Errors
- Patch Download Errors
- Obsolete Patches Cause the Download to Fail
- HTTP Errors Are Not Marked as SEVERE
- Connection Refused Errors
- Null Pointer Exception Errors
- Index
SEVERE: com.lumension.scr.exception.UnableToAccesURL: Unable to access URL
4. Use the message results in the log file to resolve the error, then attempt to download the patch content
from the entitled OS vendor site again.
Obsolete Patches Cause the Download to Fail
Solaris patches that are no longer available cause the patch download to fail.
Problem
Solaris patch downloads fail on patches with names that begin with SUN. These errors resemble the
following entries.
n SEVERE: Failed to download payload file
n SEVERE: Payload download
/tmp/SCR/download/payload/solaris/x86/SUN10RPC20110304.zip failed
Cause
Solaris patches with names that begin with SUN are obsolete. This content is no longer provided by the
vendor.
Solution
Ignore errors related to these obsolete patches.
HTTP Errors Are Not Marked as SEVERE
Using the SEVERE error message to troubleshoot HTTP 404/503 errors might cause you to miss the errors.
Problem
HTTP 404/503 errors might be logged as FINE, and do not contain the phrase SEVERE in the message,
which can cause problems when using the SEVEREmessage to troubleshoot the problem. These error
types resemble the following messages:
Apr 8, 2011 2:20:52 PM com.lumension.scr.rhn.RHNRegister postXMLRPCRequest
FINE: RHN HTTP Response 404
Apr 8, 2011 2:20:52 PM com.lumension.scr.rhn.RHNRegister postXMLRPCRequest
FINE: RHN HTTP Response 404
Apr 11, 2011 2:28:29 PM com.lumension.scr.rhn.RHNManager getSession
FINE: Getting RHN session
Apr 11, 2011 2:28:29 PM com.lumension.scr.rhn.RHNRegister postXMLRPCRequest
FINE: RHN HTTP Response 503
Cause
These types of errors typically indicate that a problem exists with the connection to the external Red Hat
download site.
Solution
If these HTTP 404/503 response codes occur from the Red Hat download site, attempt to replicate the
patch content later.
Troubleshooting the SCR Tool
VMware, Inc.
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