5.7.2
Table Of Contents
- Software Content Repository Tool 5.1 Guide
- Contents
- About This Book
- Introduction to the Software Content Repository Tool
- Preparing for SCR Tool Installation
- Installing the Prerequisite Software for the SCR Tool
- Configuring the Red Hat Host Machine
- Managing Patch Content with the SCR Tool
- Troubleshooting the SCR Tool
- Out of Memory Error
- Content Download Network Connection Error
- Cannot Connect to Red Hat Account
- Session Login to Red Hat Fails
- Download from Red Hat Fails
- HP-UX Service Authentication Fails
- Download from HP Fails
- Proxy Server Configuration Fails
- Mismatch in Number of Patches
- OS Vendor Does Not Accept Credentials
- OS Vendor Errors
- Patch Download Errors
- Obsolete Patches Cause the Download to Fail
- HTTP Errors Are Not Marked as SEVERE
- Connection Refused Errors
- Null Pointer Exception Errors
- Index
HP-UX Service Authentication Fails
The HP-UXservice validates authentication through the use of a trusted certificate.
Problem
The HP-UX Software Assistant performs checks for published security issues, installed patches that have
warnings, and missing patches that have critical fixes. The HP-UX Software Assistant checks certificates to
ensure a secure connection. When you use the SCR Tool to download recommended patches, if a trusted
certificate does not exist when the HP-UX Software Assistant validates the connection, the following error
occurs.
Failed to authenticate with HpUx Service
com.lumension.scr.exception.UnableToAccesURL:
javax.net.ssl.SSLHandshakeException:
Cause
A trusted certificate does not exist or a change in HP-UX authentication occurred.
Solution
If you encounter this error with the HP-UX Software Assistant, install a trusted certificate in the key store
based on HP's recommendation. See the online HP information about installing intermediate certificates
for Software Assistant.
To install intermediate certificates for Software Assistant, see http://kb.vmware.com/kb/2051577.
Download from HP Fails
HP-UX downloads require proprietary authentication.
Problem
You cannot access or download patch content from the HP Web site using the SCR Tool.
Cause
A change in HP-UX authentication occurred.
Solution
An internal VMware Knowledge Base article exists. Contact VMware Technical Support to open a service
request, and refer to KB article 2008242.
Proxy Server Configuration Fails
Failure to configure a proxy server properly for platform-specific patch content downloads with the SCR
Tool might generate proxy connection errors.
Problem
When you use the SCR Tool to download patch content for a specific Linux or UNIX platform, the proxy
server configuration fails. The scr_root/logs/scr-messages-0.log file displays a No Proxy
connection error, and the SCR Tool cannot process the request for the platform.
For example:
Mar 12, 2013 6:19:48 AM com.lumension.scr.log.CommonsLogging info
Troubleshooting the SCR Tool
VMware, Inc.
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