5.7.2

Troubleshooting the SCR Tool
6
Troubleshooting the SCR Tool
The SCR Tool troubleshooting information provides procedures to diagnose and fix problems that you
might encounter when you use the SCR Tool or download patch content.
This chapter includes the following topics:
Out of Memory Error 33
Content Download Network Connection Error 34
Cannot Connect to Red Hat Account 34
Session Login to Red Hat Fails 35
Download from Red Hat Fails 35
HP-UX Service Authentication Fails 37
Download from HP Fails 37
Proxy Server Configuration Fails 37
Mismatch in Number of Patches 39
OS Vendor Does Not Accept Credentials 39
OS Vendor Errors 39
Patch Download Errors 40
Obsolete Patches Cause the Download to Fail 41
HTTP Errors Are Not Marked as SEVERE 41
Connection Refused Errors 42
Null Pointer Exception Errors 42
Out of Memory Error
Insufficient memory on the SCR Tool host machine might cause the SCR Tool to report that the system is
out of memory.
Problem
The SCR Tool reports the error OutofMemoryErrorChange.
Cause
If you run multiple batch files simultaneously on a single SCR Tool host machine, the machine might not
have sufficient RAM to support each process.
VMware, Inc.
33