5.3

To Resolve the Problem
1. Open a command prompt.
2. Navigate to the C:\Program Files\VMware\VCM\AgentData\protected directory, and delete
these two files: ECMv.csi.pds and ECMv.csi.pds.lck.
3. Execute the following command: GenerateAgentProxyKeys.cmd.
4. Verify that the following files were generated:
<machine>_securecomm_public_key.txt
<machine>_ssh_public_key.txt
5. From the command prompt, execute the following command: DatabaseUploadKey.cmd
<machine>_securecomm_public_key.txt (where <machine> is the name of the Agent Proxy
machine).
For more information about generating key pairs on the Agent Proxy Machine, see Chapter 6.
Resetting the Required Secure Channel (SSL)
When using SSL on the VCM collector, the following settings must be configured for VCM to work
properly with SSL:
n
Web.config file in the WebConsole directory
n
Require secure channel (SSL) setting in IIS – for the VCM virtual directory
n
IIS HTTP string http or https Database setting in VCM
When upgrading the Collector, the Require secure channel (SSL) check box in the VCM virtual directory
properties may become unchecked. This problem can occur on a VCM Collector that is using SSL, when all
of the settings listed above have been configured.
After upgrading VCM, log in and verify whether https is still required. If not, confirm that the settings to
the Web.config configuration file, the VCM virtual directory, and the IIS settings are correct by using the
procedures described in the sections below.
Updating the Web.config Configuration File
To modify the Web.config file, follow these steps:
1. On the Client/Collector machine where the SSL Certificate was issued, navigate to C:\Program
Files\VMware\VCM\WebConsole.
2. Locate the Web.config file using Internet Explorer. Disable the read-only check box so that you can
save the file by right-clicking the file, select Properties, and then uncheck the read-onlycheck box. Click
OK.
3. Open the Web.config file using Notepad.
4. In the Web.config file, search for the following tag:
<add key="WebConsole.ReportingServices.ReportingService"
value="https://COLLECTORNAME/ ReportServer/ReportService.asmx"
5. Verify that the URL listed after value begins with https instead of http.
Troubleshooting Problems with VCM
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