5.3

Troubleshooting Problems with VCM
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Troubleshooting Problems with VCM
This chapter provides important information that will help you troubleshoot issues that may occur during
the VCM software installation, upgrade, or use. This chapter describes resolving the following issues:
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Missing Patch Assessment Results
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Reports and Node Summaries Problems
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Protected Storage Errors
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Resetting the Require Secure Channel (SSL)
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Report Parameter Error
Evaluating Missing UNIX Patch Assessment Results
Before you can install patches, VCM Patchingfor UNIXpatch assessments must complete successfully by
displaying the assessment results. If a UNIXpatch assessment does not return any results, the problem
may be due to one of the following reasons.
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The assessment template may contain patch bulletins that do not match the selected machine type.
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The selected patch may not match the machine architecture; you must select 32-bit patches for 32-bit
machines, and 64-bit patches for 64-bit machines.
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If you have defined a custom filter for Patch Assessment, it may not be including any of the bulletins
that apply to the selected machine type. Certain filter attributes may not apply to bulletins across all
platforms. For example, Severity is not used by some platforms. If you have defined a filter based on
Severity, you would not include in your assessment any bulletins that do not have Severity set.
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The bulletins may not be in the required location on the Agent machine, which could occur for several
reasons. Review the following list, and then check your UNIX Agent machine to confirm whether the
bulletins exist in the correct location. Consider updating your UNIX Agents to 5.3.
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The Agent version and UNIX platform support for Patch Assessment may not match.
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Agent versions prior to 5.0 do not support UNIX Patch Assessment.
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Support for Patch Assessment was added for some UNIX platforms in 5.0, but the patch
assessment required manual distribution of bulletin information to the UNIX Agent
machine to perform the assessment.
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Support for additional UNIX platforms was added in 5.1, along with the automated
distribution of bulletin information to Agent machines.
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The process of distributing the bulletin information to UNIX Agent machines has failed.
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