5.3

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You have not created the credential file for this machine (for example, vcenterserver1.local).
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You did not create the credential as the correct user (use Run-as on Cmd.exe as EcmAgtStartup
Identity)
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You did not specify a valid vCenter Server instance.
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None of the machines for which data was found were licensed.
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In some cases, like Host Users and Groups, you must have credential files for the ESX/vSphere Servers
as well.
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The EcmAgtStartup user is not configured as an Admin in VCM.
More advanced troubleshooting options:
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Open the EcmDebugEventViewer and set the Filter to "Use Custom Sql Where Clause" = "[class_name]
= 'ScmHelperAppPowerShell'". Look for any errors or exceptions. It may be beneficial to turn on Info
logging in order to get full debug out of the helper app's output. The ScmHelperAppPowerShell is the
code responsible for parsing the returned Xml from PowerShell and importing it into VCM.
About the vSphere Client VCM Plug-in
The vSphere Client VCM Plug-in is a tool that provides VCM functionality to vSphere Client users. The
integration allows vSphere Client users to utilize VCM's powerful data collection capabilities to manage
Compliance, Assessment, and Reporting on Virtual Machines commonly managed in the vSphere Client.
The vSphere Client VCM Plug-in provides contextual access to VCM 's change, compliance, and
management functions, in addition to direct access to vCenter, and Host and Guest dashboards.
CAUTION Each user accessing VCM and the vSphere Client should have a unique login. Do not share
vSphere Client logins between VCM users, and do not share vSphere Client logins between VCM users
and non-VCM users.
Registering the vSphere Client VCM Plug-in
The registration process configures the URL to the VCM server in the VMware vSphere Client, and makes
the VCM Summary and VCM Actions tabs available in the vSphere Client.
The plug-in is installed automatically with VCM. Follow the steps below to register the Plug-in with the
vSphere Client. To un-register a previous version of the Plug-in, see the steps in Upgrading the vSphere
Client VCM Plug-in.
IMPORTANT The account being used to register the vSphere Client VCM Plug-in should be a local
administrator on the vSphere instance. The account should be connecting to a machine that has a valid SSL
certificate, or must register an invalid certificate (for example, a development certificate) when that user
logs into the vSphere Client.
Requirements
The requirements for the vSphere Client VCM Plug-in include:
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VMware vCenter 4 Server
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VMware vSphere Client
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VMware Tools installed on Virtual machines
To register the vSphere Client VCM Plug-in:
Getting Started with VCM for Virtualization
VMware, Inc. 143