5.7

Solution
Review and correct the proxy server parameters in the properties file used to download patch content for
the Linux or UNIX platform, including the IP address, port, user ID for authentication, and encrypted
password.
Mismatch in Number of Patches
The number of patches on the vendor download site exceeds the number of patches verified by the SCR
Tool host machine.
Problem
A mismatch appears to exist in the number of patches available to the SCRTool versus the number of
patches listed by the vendor.
Cause
The SCR Tool host machine verifies the security patches recommended by the vendor. Because not all of
the patches on the vendor download site are for security, the patches available to the SCR Tool are a
subset of the total number of patches available.
If a patch signature list (.pls) file was downloaded, but the startup script stopped running before the
payload finished downloading, a true mismatch can occur.
Solution
1. Run the startup script again.
2. If a patch appears to be missing, delete the corresponding .pls file for the missing patch, and
download the content again.
OS Vendor Does Not Accept Credentials
When you attempt to connect to the Content Download Network, the OS vendor does not accept your
login credentials.
Problem
The OS vendor does not accept your credentials.
Cause
Your credentials might be outdated or the password might have changed.
Solution
1. Contact the vendor and verify that your credentials to the vendor's site are valid.
2. Review the content of the /conf/distribution-rt.properties file, and verify that the correct
user is defined.
3. If the password has changed, update the password in the /conf/distribution-rt.properties
file.
OS Vendor Errors
When you attempt to connect to the Content Download Network, the OS vendor download Web site
reports an error.
Troubleshooting the SCR Tool
VMware, Inc.
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