5.7

Troubleshooting the SCR Tool
6
Troubleshooting the SCR Tool
The SCR Tool troubleshooting information provides procedures to diagnose and fix problems that you
might encounter when you use the SCR Tool or download patch content.
This chapter includes the following topics:
Out of Memory Error 31
Content Download Network Connection Error 32
Cannot Connect to Red Hat Account 32
Session Login to Red Hat Fails 33
Download from Red Hat Fails 33
HP-UX Service Authentication Fails 35
Download from HP Fails 35
Proxy Server Configuration Fails 35
Mismatch in Number of Patches 37
OS Vendor Does Not Accept Credentials 37
OS Vendor Errors 37
Patch Download Errors 38
Obsolete Patches Cause the Download to Fail 39
HTTP Errors Are Not Marked as SEVERE 39
Connection Refused Errors 40
Null Pointer Exception Errors 40
Out of Memory Error
Insufficient memory on the SCR Tool host machine might cause the SCR Tool to report that the system is
out of memory.
Problem
The SCR Tool reports the error OutofMemoryErrorChange.
Cause
If you run multiple batch files simultaneously on a single SCR Tool host machine, the machine might not
have sufficient RAM to support each process.
VMware, Inc.
31