5.6

Table Of Contents
Procedure
1. In Server Manager, verify that the Groups menu is open.
If not, expand Configuration, expand Local Users and Groups, and click Groups.
2. Double-click Administrators and verify that the application services account is listed as a member of
the Administrators group.
If the user or administrator’s group is not listed, add the user or group to the list. Ensure that the user
has Windows administrator rights issued by the network administrator.
What to do next
Verify that the VCM Agent is not installed on the Collector machine. See "Verify the VCM Agent is Not
Installed" on page 24.
Verify the VCM Agent is Not Installed
The VCM Collector installation includes an updated Agent. The target Windows machine must not have a
VCM Agent installed before you install VCM. If an Agent is installed, you must uninstall the Agent for
VCM to install.
Procedure
1. To determine whether a VCM Agent is installed on the Windows machine, verify whether the
following folder exists.
%windir%\CMAgent
The %windir% environment variable specifies the directory where Windows is installed. This folder is
the default location. The Agent installation directory is accessible in the registry at the following
location.
HKLM\Software\Configuresoft\ECM\4.0\Common\PathsRootDir
2. If a VCM Agent is installed, remove the Agent from the target Windows machine.
a. If a working VCM Collector exists, use the VCM Web console to unlicense this machine and
remove the VCM Agent.
b. If a working VCM Collector does not exist, uninstall the Agent manually.
3. To uninstall the Agent manually, determine if the Agent was installed using the MSI installer.
a. Search for the string CMAgent under the following registry key.
HKEY_LOCAL_
MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
If an Uninstall registry subkey exists that has a GUID-named key and reference to the VCM
Agent, such as {7C51E2CA-C932-44EF-8B77-3C03356A24CC}, the VCM Agent was installed
using the MSI Installer.
b. Examine the uninstall data to confirm that this is the VCM Agent.
c. Open the setting UninstallString and copy the value.
An example value is as follows.
MsiExec.exe /X{7C51E2CA-C932-44EF-8B77-3C03356A24CC}
d. If an Uninstall GUIDregistry key that references the VCM Agent does not exist, the Agent was
installed using the manual installer.
System Prerequisites to Install VCM
VMware, Inc.
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