Installation guide

Table Of Contents
Procedure
1. Click Console.
2. Select Service Desk.
3. Under the Service Desk node, select any subnode.
For example, click By RFC to view the data according to request for change (RFC). Under the By RFC
sub-node, select an RFC to view the data for that item.
Your subnodes and data views might differ from the defaults or from other organizations based on your
requirements and specific implementation.
What to do next
Look at the status of change jobs. See "View Service Desk Integration in Job Manager" on page 272.
View Service Desk Integration in Job Manager
VCM Service Desk Integration pauses requested changes to managed machines while VCM integrates
with your service desk application to pass the request through your change management process.
Procedure
1. Click Administration.
2. Select Job Manager > Pending Response.
After the job is approved, it is released to run immediately or at a scheduled time.
3. Select Job Manager > Running.
Alternately, select Job Manager > Scheduled.
NOTE Patching jobs are in a different location. Locate patching jobs by clicking Patching and selecting
VCM Patching Administration > operating-system > Job Manager.
vCenter Configuration Manager Administration Guide
272
VMware, Inc.