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VMware vCenter AppSpeed User’s Guide
32 VMware, Inc.
Accessing Technical Support
TheSupportviewunderManagementToolsdisplayssnapshotsandaneventlogthatyoucandownloadand
sendtoVMwaretechnicalsupporttoenableswifterresolutionstoproblemsyouencounterwithAppSpeed.
Event Log
Theeventlogisatextfilethatincludesinformationthatcanbeusedtoanalyzeproblems.
Download the event log
ClicktheClickherelink.
Theeventlogisdownloaded.
Snapshots
AnAppSpeedsnapshotisacollectionoflogs,configurationfiles,andinternaldatabases.Youhavethe
followingoptionswhenyousetupasnapshot:
 Default
WhenyouselectDefault,thesnapshotcollectsallofthelogs,configuration,andserverdatabasesofthe
AppSpeedServeranditsprobesforthepreviousfourdays.
 Custom
WhenyouselectCustom,youcanchoosetocollectthefollowingtypesofinformation:
 Serveronly,whichisasnapshotoftheserverexcludingprobes.
 Commandsonly,whichincludesservercommandsbutexcludesprobedata,logs,anddatabasedata.
 Timedelineated,whichallowsyoutoselectaperiodoftimeinhours.