System information

VMware Technical Support Guide
T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 4
Keep your Profile Up-to-Date
We encourage you to create and maintain your profile information. You should register
immediately after product purchase. This minimizes some of the overhead in processing your
support request and allows us to respond to your support requests quickly and effectively.
Register your Products
Product registration is key to associating your support agreement with the correct product.
Until you officially register the product, there may be some delays in processing your support
request.
Support Request Life Cycle
When a technical issue with your product arises, the VMware Technical Support team is here
to help. Whether you contact VMware by phone or the Web, your support request is promptly
logged and your issue quickly assigned to the appropriate TSE. The following sections detail
the life cycle of a support request.
Before You Begin – Create your Profile and Register your
Product
1. Go to www.vmware.com.
2. Select Account in the top right hand corner of the web page.