System information

VMware Technical Support Guide
T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 2
Technical Support Engineer
Your support requests are assigned to a TSE. The TSE is your main contact for providing
technical support and guidance. Their responsibilities include, but are not limited to:
Responding to support requests, primarily via email and telephone
Recreating customer technical environments
Researching, identifying, and resolving a variety of issues
Working with other VMware departments to resolve issues