System information

VMware Technical Support Guide
T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 27
SDK Support Policy
VMware Customer Support offers support services to customers who experience problems running the
VMware vCenter Server Web Service (the service within VMware vCenter Server that responds to
VMware vSphere Web Services SDK requests), the CIM SDK CIMOM (the service on VMware ESX
that responds to CIM SDK requests), and the methods and properties provided with the Scripting APIs.
If you have purchased support and subscription services for VMware vSphere products, you are
entitled to installation assistance for the vSphere SDK for Perl. VMware vSphere CLI, VMware vSphere
PowerCLI, and VMware vSphere Management Assistant .
VMware does not provide support for writing or debugging of programs, for using development tools, or
for sample programs. Customers wishing to get help developing programs should use the VMware
Developer Community or contact VMware Professional Services.
API Support Policy
VMware provides support for the methods and properties provided with the scripting APIs.
However, support does not include assistance in writing scripts and general script debugging
help is not available. Support from your peers can be found using VMware’s Community
forums for developers.
When asking for support, please be prepared to provide information on your attempts to debug
and isolate the problem. For example, you may be asked to provide a simple test case that
demonstrates the problem, or asked to replicate the problem outside of your application. If
VMware cannot diagnose a problem with the APIs, we may be limited to providing suggestions
on how you can debug the application code. You may be advised to use VMware Consulting
Services to help you locate and fix the problem. We do not support APIs written by third-party
vendors.
VMware Open Source Support Policy
Periodically, VMware will make available certain components of its commercially available software as
Open Source Software. When components are made available as Open Source, VMware may also
continue to sell a commercial version of the product.
Access to the Open Source Software may be found at the VMware Web site
http://www.vmware.com/resources/opensource/projects.html. However, VMware will neither sell nor
provide traditional Support and Subscription services for these products. As with most Open Source
Software, support and maintenance services (including bug fixes and updates) will be delivered through
various community resources. For specific information on support please refer to the page where you
downloaded the software.
Evaluation User Support Policy
VMware offers self-help for evaluation users. VMware does not currently offer any additional
assistance to individual evaluation users.
Experimental Feature Support Definition
VMware includes certain experimental features in some product releases. These features are
there for testing and experimentation. VMware does not expect these features to be used in a
production environment. If you encounter an issue with an experimental feature, VMware is
interested in any feedback you are willing to share. Please submit a support request through
the normal access methods at http://www.vmware.com/support/policies/experimental.html. We
cannot, however, commit to troubleshoot, provide workarounds, or provide fixes for these
experimental features.