System information

VMware Technical Support Guide
T E C H N I C A L S U P P O R T G U I D E – F E B R U R A R Y 2 0 1 0 / 17
5) If you have active contracts, you will be presented with a list of products, support
agreement contracts and product versions in a table on the screen. An example is included
below. (The exact products and support levels shown will depend on your purchases,
registrations and agreements.) Select one of the products in the right hand "Click for Support"
column to access the Online Support form.
Pre-Paid Per Incident Support
Note: if you have purchased per incident support for specific products, these pre-paid support incidents
appear in another table that you access by selecting Support Tools and then choosing "View Any
Pending Pre-Paid Support Requests." You may be required to login again. An example is included
below. (The exact products will depend on your purchases and registrations.) Select one of the products
in the right hand "Request Support" column to access the Online Support form.