System information

VMware Technical Support Guide
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Customers can also sign up to receive alerts on patches and maintenance releases as they
become available.
Documentation
All customers have unlimited access to Web-based technical documentation for all VMware
products at http://www.vmware.com/support/pubs/. This information includes product
documentation and release notes for all currently released VMware products.
Technical Resources
White papers, technical notes, compatibility guides and other technical information for all
currently released VMware products can be found at http://www.vmware.com/support/pubs/.
Developer Resources
For developers wishing to incorporate virtual infrastructure services into their programs,
VMware provides the VMware vSphere Web Services SDK. The SDK consists of the VMware
vCenter Server (formerly VirtualCenter Server) Web Service interface and a development kit
containing a WSDL file, documentation and sample code. The VMware vSphere Web Services
SDK package and support policy can be found at http://www.vmware.com/support/developer/.
Knowledge Base
You can browse or search the VMware Support knowledge base for troubleshooting
information for all released VMware products at http://www.vmware.com/support/kb.
Discussion Forums
Share information and experiences with other users of VMware products by registering and
participating in the Discussion Forums at http://www.vmware.com/community/.
User Groups (VMUGs)
The VMware User Group (VMUG) program is designed to encourage and support communities
of VMware users who want to hold regular meetings in their local area. The purpose of thes e
gatherings is to provide a forum in which VMware users can share best practices and
expertise, and VMware can in turn obtain feedback from the user community. To find a VMUG
in your area, please visit: http://www.vmware.com/vcommunity/usergroups.html.
Compatibility Guides
You can check to see if there are any known system, I/O, SAN or backup compatibility issues
and which guest operating systems are supported by visiting our Web site at
http://www.vmware.com/resources/guides.html.
Understanding Severities
Severity level is a measure of the relative impact of an issue on your systems or business.
Accurately defining the severity of your issue ensures a timely response and helps VMware to
understand the nature of your issue.
Severity 1 means your production server or other mission critical system(s) are down and no
workaround is immediately available.