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Table Of Contents

Application Discovery Manager Administration Guide

56 VMware, Inc.

Troubleshooting ADM by Using the Product Support Package

YoucanusetheADMproductsupportpackagefortroubleshooting:

1 CreateanADMproductsupportpackageasdescribedin“ProductSupportPackages”onpage 40.

2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport

packagethatyougeneratedinStep 1.

Troubleshooting Error Messages During WMI Discovery

WMIDiscoverymightfailonatargetWindowsXPmachinewithanAccessDeniederrormessageevenifyou

providevalidcredentials.ThisissueoccursbecausetheUsesimplefilesharingoptionisselectedbydefault

forsomeoftheWindowsXPdeployments.

To troubleshoot WMI Discovery failure

1OntheToolstab,selectFolderOptions.

2 Select

theViewtab.

3IntheAdvancesettingsbox,deselecttheUsesimplefilesharingoption.

4ClickOK.

Detail Discovery Troubleshooting

Thissectiondescribesutilitiesandprogramsthathelpwithtroubleshooting.

1 CreateanADMdetaildiscoveryproductsupportpackageasdescribedin“UsingADMConsole”on

page 57.

2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport

packagethatyougeneratedinStep 1.