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ThischapterprovidesinstructionsontroubleshootingoftheADM.Thischapterincludesthefollowingtopics:
 “TroubleshootingADMbyUsingtheProductSupportPackage”onpage 51
 “TroubleshootingErrorMessagesDuringWMIDiscovery”onpage 51
 “DetailDiscoveryTroubleshooting”onpage 51
Troubleshooting ADM by Using the Product Support Package
YoucanusetheADMproductsupportpackagefortroubleshooting:
1 CreateanADMproductsupportpackageasdescribedin“ProductSupportPackages”onpage 36.
2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport
packagethatyougeneratedinStep 1.
Troubleshooting Error Messages During WMI Discovery
WMIDiscoverymightfailonatargetWindowsXPmachinewithanAccessDeniederrormessageevenifyou
providevalidcredentials.ThisissueoccursbecausetheUsesimplefilesharingoptionisselectedbydefault
forsomeoftheWindowsXPdeployments.
To troubleshoot WMI Discovery failure
1OntheToolstab,selectFolderOptions.
2 Select
theViewtab.
3IntheAdvancesettingsbox,deselecttheUsesimplefilesharingoption.
4ClickOK.
Detail Discovery Troubleshooting
Thissectiondescribesutilitiesandprogramsthathelpwithtroubleshooting.
1 CreateanADMdetaildiscoveryproductsupportpackageasdescribedin“UsingADMConsole”on
page 52.
2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport
packagethatyougeneratedinStep 1.
Troubleshooting ADM
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