6.1
Table Of Contents
- Application Discovery Manager Administration Guide
- Contents
- About This Book
- Overview
- Installing ADM
- Setting Up ADM
- Securing ADM
- Maintenance
- Upgrading ADM
- Migrating to a New Appliance
- Troubleshooting ADM
- Uninstalling ADM
- Time Zones
- ADM API Tutorial
VMware, Inc. 49
8
ThischapterprovidesinstructionsontroubleshootingoftheADM.Topicsinclude:
“TroubleshootingtheADMbyUsingtheProductSupportPackage”onpage 49
“DetailDiscoveryTroubleshooting”onpage 49
Troubleshooting the ADM by Using the Product Support Package
Ifyourequire,usetheADMproductsupportpackagefortroubleshooting:
1 CreateanADMproductsupportpackageasdescribedin“ProductSupportPackages”onpage 34.
2ContactyourVMwareCustomerSupportrepresentativeandprovidethemwiththeproductsupport
packagethatyougeneratedinStep 1.
Detail Discovery Troubleshooting
Thissectiondescribesutilitiesandprogramsthathelpwithtroubleshooting.
WMI
WMIDetailDiscoveryrequiresspecificpermissionsandconfigurationonthetargethost.Microsoftincludes
atestingtool,calledWBemTest,oneverycomputerthathasWMIinstalled.Thistooltestsforthesame
permissionandconfigurationsthatADMrequires.Forexample,ifanaccessdeniedfailureoccurswhile
connectingtothetarget
host,theWbemTesttoolraisesasimilarerrorindicatingaproblemwiththetargethost
configuration.
Troubleshooting is performed in the following order
1CheckpermissionsandconfigurationusingtheWBemTesttool.Moreinformationisavailableonthe
MicrosoftWebsite:
http://technet.microsoft.com/en‐us/library/cc785775.aspx
2CheckADMDiscoveryusingtheutilitiesdescribedinthefollowingsections.
single.sh
Thesingle.shutilityisastand‐alonecommandlineutilitythatrunsDetailDiscoveryonaspecifichost.The
single.shutilitycreatesasupportpackagethatcontainstheDetailDiscoveryresultsandmoreuseful
information.VMwareCustomerSupportcanusethissupportpackagetoanalyzetheproblemsoffsite.
Troubleshooting ADM
8
NOTEThissectionreferstosupportpackagesusedspecificallyforDetailDiscoverytroubleshooting.Other
supportpackagesareusedforbackingup,restoring,upgrading,andtroubleshootingoftheADMapplication
andaredescribedinChapter 10.