Specifications
Chapter 2: Installing SolarWinds Virtualization Manager
in Activating a license key offline to manually upload your license, or contact
SolarWinds Customer Service to reset your activation.
Solving upgrade issues
The following issues may occur during and after the upgrade procedure.
Historical data is unavailable during the search index rebuild
After the upgrade process has completed, the database search index is
rebuilt. This process can take between 20 minutes and two days to
complete, depending on the size of the database and its disk performance.
Until the index rebuild is finished, some performance graphs do not display
historical data. If the system has to be restarted, the indexing will resume
where it left off.
Restoring the SolarWinds Mgmt tab
Occasionally the SolarWinds Mgmt tab is unavailable after an upgrade. If it
has not returned after 60 seconds, log out of the administration website,
clear the browser cache, and close the browser. The SolarWinds Mgmt tab
will be available the next time you log on to the administration website.
NTP status is blank
After the upgrade process has completed, the NTP status may be blank in
the SolarWinds Virtualization Manager administration website. If this occurs,
click Restart ntpd.
Updating an existing Windows installation
Starting from SolarWinds Virtualization Manager 5.0, SolarWinds no longer
provides a Windows installer and previous versions cannot be upgraded to the
current version.
To help you upgrade, SolarWinds provides a migration tool to move your data
from your Windows installation to a virtual appliance, and a Hyper-V virtual
appliance that deploys Virtualization Manager in a Windows environment.
58