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Table Of Contents
VMware, Inc. 85
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YoucanuseLogMonitortogeneratetracefilesandtroubleshoottheThinAppenvironment.LogMonitoris
compatibleonlywithanapplicationcapturedusingthesameversionofThinApp.
Thisinformationincludesthefollowingtopics:
“ProvidingInformationtoTechnicalSupport”onpage 85
“LogMonitorOperations”onpage 85
“TroubleshootingSpecificApplications”onpage 92
Providing Information to Technical Support
VMwaretechnicalsupportrequiresthefollowinginformationfromyoutotroubleshootaThinApp
environment:
Stepbystepreproductionoftheprocedurethatyouperformedwhenyouencounteredtheproblem.
Informationonthehostconfiguration.SpecifytheWindowsoperatingsystem,theuseofTerminalServer
orCitrixXenapp,andanyprerequisiteprogramsthatyouinstalledonthenativemachine.
CopiesoftheLogMonitortracefiles.See“LogMonitorOperations”onpage 85.
Exactcopyofthecapturefolderandallcontent.Donotincludethecompiledexecutablefilesfromthe
/binsubfolder.
Descriptionoftheexpectedandaccuratebehavioroftheapplication.
(Optional)Copiesoftheapplicationsthatyoucaptured.Includetheservercomponentsconfigurationfor
OracleServerorActiveDirectory.
(Optional)Nativeorphysicalfilesorregistrykeysettingsthatmightberelevanttotheproblem.
(Optional)Systemservicesorrequireddevicedrivers.
(Optional)Virtualmachinethatreproducesthedefect.VMwaresupportmightrequestthisifthesupport
contactisunabletoreproducetheproblem.
(Optional)OneormoreWebExsessionstofacilitatedebugginginyourenvironment.
Log Monitor Operations
LogMonitorcapturesdetailedchronologicalactivityforexecutablefilesthatthecapturedapplicationstarts.
LogMonitorinterceptsandlogsnames,addresses,parameters,andreturnvaluesforeachfunctioncallby
targetexecutablefilesorDLLs.LogMonitorcapturesthefollowingactivity:
Win32APIcallsfromapplicationsrunningintheThinAppvirtualoperatingsystem.
Potentialerrors,exceptions,andsecurityeventswithintheapplication.
AllDLLsloadedbytheapplicationandaddressranges.
Monitoring and Troubleshooting
ThinApp
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