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Table Of Contents
VMware, Inc. 15
About This Book
Reporting Problems
IfyouhaveproblemswhilerunningVMwareServer,reportthemtotheVMware
supportteam.Youmustfirstregisteryourserialnumber.Thenyoucanreportyour
problemsbysubmittingasupportrequestto:
http://www.vmware.com/requestsupport
Logfilesareneededtodiagnoseandreportproblems.Therequiredlogfilesdependon
theproblem
youencounter.
Youcansimplifytheprocessofcollectingtheinformationbyrunningthesupportscript
tocollectthelogfilesandsysteminformation.Followtheprocedurethatappliesto
yourhostcomputer.
To run the support script on a Linux host
1Openaterminalwindow.
2Runthesupportscriptastherootuser:
vm-support
Ifyoudonotrunthescriptasroot,thescriptdisplaysmessagesindicatingthatit
cannotcollectsomeinformation.Thisisnormal.IftheVMwaresupportteam
needsthatinformation,asupportrepresentativemightaskyoutorunthescript
again,asroot.
Thescriptcreatesacompressed.tgzfilein
thecurrentdirectory.
3Includetheoutputfilewithyoursupportrequest.
Ifyourvirtualmachinesareinstalledinanonstandardlocation,thescriptmight
notpickupalltherequireddata.Makesurethatthe*.log and*.vmxfilesfrom
yourvirtualmachinefoldersareincludedwiththefilesyou
send.
NOTEThesupportscriptrunsonlyontheVMwareServerhost.Ifyouencounter
problemsonaremoteclient,youmustcollectthelogfilesmanually.