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Table Of Contents
Cause
This problem has a number of possible causes.
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A template is not accessible.
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The name of a template has been changed in vCenter.
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A template has been moved to a different folder in vCenter.
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A virtual machine image has been moved between ESX/ESXi hosts, or it has been deleted.
Solution
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Verify that the template is accessible.
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Verify that the correct name and folder are specified for the template.
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If a virtual machine image has been moved between ESX/ESXi hosts, move the virtual machine to the
correct vCenter folder.
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If a virtual machine image has been deleted, delete the entry for the virtual machine in View
Administrator and recreate or restore the image.
Pool Provisioning Fails Due to a View Connection Server Instance Being
Unable to Connect to vCenter
If a Connection Server is not able to connect to vCenter, provisioning of a desktop pool can fail.
Problem
Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.
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Cannot log in to vCenter at address VC_Address
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The status of vCenter at address VC_Address is unknown
Cause
The View Connection Server instance cannot connect to vCenter for one of the following reasons.
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The Web service on the vCenter Server has stopped.
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There are networking problems between the View Connection Server host and the vCenter Server.
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The port numbers and login details for vCenter or View Composer have changed.
Solution
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Verify that the Web service is running on the vCenter.
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Verify that there are no network problems between the View Connection Server host and the vCenter.
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In View Administrator, verify the port numbers and login details that are configured for vCenter and
View Composer.
Pool Provisioning Fails Due to Datastore Problems
If a datastore is out of disk space, or you do not have permission to access the datastore, provisioning of a
desktop pool can fail.
Problem
Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.
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Provisioning error occurred for Machine Machine_Name: Cloning failed for Machine
Chapter 19 Troubleshooting Machines and Desktop Pools
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