7.0

What to do next
The action that you should take depends on the problem that View Administrator reports for a machine.
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If a linked-clone machine is in an error state, the View automatic recovery mechanism attempts to
power on, or shut down and restart, the linked clone. If repeated recovery attempts fail, the linked clone
is deleted. In certain situations, a linked clone might be repeatedly deleted and recreated. See
“Troubleshooting Machines That Are Repeatedly Deleted and Recreated,” on page 334.
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If a machine is powered on, but does not respond, restart its virtual machine. If the machine still does
not respond, verify that the version of the Horizon Agent is supported for the machine operating
system. You can use the vdmadmin command with the -A option to display the Horizon Agent version.
For more information, see the View Administration document.
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If a machine remains in the provisioning state for a long time, delete its virtual machine, and clone it
again. Verify that there is sufficient disk space to provision the machine. See “Virtual Machines Are
Stuck in the Provisioning State,” on page 332.
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If a machine reports that it is ready, but does not accept connections, check the firewall configuration to
make sure that the display protocol is not blocked. See “Connection Problems Between Machines and
View Connection Server Instances,” on page 339.
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If a machine appears to be missing from a vCenter Server, verify whether its virtual machine is
configured on the expected vCenter Server, or if it has been moved to another vCenter Server.
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If a machine has an active login, but this is not on the console, the session must be remote. If you cannot
contact the logged-in users, you might need to restart the virtual machine to forcibly log out the users.
Send Messages to Desktop Users
You might sometimes need to send messages to users who are currently logged into desktops. For example,
if you need to perform maintenance on machine, you can ask the users to log out temporarily, or warn them
of a future interruption of service. You can send a message to multiple users.
Procedure
1 In View Administrator, click Catalog > Desktop Pools.
2 Double-click a pool and click the Sessions tab.
3 Select one or more machines and click Send Message.
4 Type the message, select the message type, and click OK.
A message type can be Info, Warning, or Error.
The message is sent to all selected machines in active sessions.
Problems Provisoning or Recreating a Desktop Pool
You can use several procedures for diagnosing and fixing problems with the provisioning or recreation of
desktop pools.
Instant-Clone Provisioning or Push Image Failure
The pending image of an instant-clone desktop pool is in a failed state.
Problem
During pool creation or a push image operation, the error message Fault type is SERVER_FAULT_FATAL -
Runtime error: Method called after shutdown was initiated is displayed.
Setting Up Desktop and Application Pools in View
328 VMware, Inc.