6.0.2

Table Of Contents
Table 181. View Composer Provisioning Errors (Continued)
Error Description
17 The View Composer agent did not start. The agent timed out while waiting for Sysprep to start.
18 The View Composer agent failed to join the linked-clone virtual machine to a domain during
customization.
19 The View Composer agent failed to execute a post-synchronization script.
20 The View Composer agent failed to handle a machine password synchronization event.
This error might be transient. If the linked clone joins the domain, the password is fine.
If the clone fails to join the domain, restart the operation you performed before the error occurred. If you
restarted the clone, restart it again. If you refreshed the clone, refresh it again. If the clone still fails to join
the domain, recompose the clone.
Troubleshooting Network Connection Problems
You can use a variety of procedures for diagnosing and fixing problems with network connections with
machines, Horizon Client devices, and View Connection Server instances.
Connection Problems Between Machines and View Connection Server
Instances
You might experience connection problems between machines and View Connection Server instances.
Problem
If connectivity between a machine and a View Connection Server instance fails, you see one of the following
messages in the event database.
n
Provisioning error occurred for Machine Machine_Name: Customization error due to no network
communication between the View agent and Connection Server
n
Provisioning error occurred on Pool Desktop_ID because of a networking problem with a View
Agent
n
Unable to launch from Pool Desktop_ID for user User_Display_Name: Failed to connect to
Machine MachineName using Protocol
Cause
The connectivity problems between a machine and a View Connection Server instance can occur for
different reasons.
n
Lookup failure on the machine for the DNS name of the View Connection Server host.
n
The ports for JMS, RDP, or AJP13 communication being blocked by firewall rules.
n
The failure of the JMS router on the View Connection Server host.
Solution
n
At a command prompt on the machine, type the nslookup command.
nslookup CS_FQDN
CS_FQDN is the fully qualified domain name (FQDN) of the View Connection Server host. If the
command fails to return the IP address of the View Connection Server host, apply general network
troubleshooting techniques to correct the DNS configuration.
Setting Up Desktop and Application Pools in View
276 VMware, Inc.