5.3

Table Of Contents
Upgrading the Remote Experience Agent
If an earlier release of the Remote Experience Agent is installed on your desktops, install the current release
to obtain the latest versions of the Feature Pack components.
Before you can install the Remote Experience Agent that is provided with Horizon View 5.3 Feature Pack 1,
you must install View Agent 5.3 on your desktops. Installing View Agent 5.3 removes any earlier release of
the Remote Experience Agent and its associated Feature Pack components. You can then install the current
release of the Remote Experience Agent, which performs a fresh installation of the Feature Pack
components.
Install the Remote Experience Agent Interactively
Install the Remote Experience Agent to configure the Feature Pack components on Horizon View desktops.
The HTML Access Agent component is required for HTML Access. For information about setting up
Horizon View desktops and pools for HTML Access, see "Prepare View Desktops and Pools for
HTML Access" in the Using VMware Horizon View HTML Access document, located on the
VMware Horizon View Clients Documentation page.
IMPORTANT Do not install or uninstall the Remote Experience Agent from within a View desktop session
that was established through View Client or HTML Access. Run the installer directly on the virtual machine.
For example, you can open a console on the virtual machine in vSphere Web Client or vSphere Client.
Prerequisites
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Verify that View Agent 5.3 is installed on the virtual machine.
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Verify that you have administrative rights on the virtual machine.
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Verify that the Windows Firewall service is running on the virtual machine. If the Windows Firewall
service is not started and running, the Remote Experience Agent installation cannot be completed.
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Familiarize yourself with the features that can be installed by the Remote Experience Agent. See
“Remote Experience Agent Installation Options,” on page 15.
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Verify that you have access to the Remote Experience Agent installer file on the VMware product page
at http://www.vmware.com/products/.
Procedure
1 Download the Remote Experience Agent installer file from the VMware product page.
Select the appropriate installer file, where y.y is the Feature Pack version number and xxxxxx is the
build number.
Option Description
32-bit installer
VMware-Horizon-View-5.3-Remote-Experience-Agent-y.y-
xxxxxx.exe
64-bit installer
VMware-Horizon-View-5.3-Remote-Experience-Agent-x64-y.y-
xxxxxx.exe
2 Double-click the installer file to start the Remote Experience Agent installation program.
3 Accept the VMware End User License Agreement.
4 Select your installation options.
Use the drop-down menu for an individual feature to select or deselect that feature for installation.
VMware Horizon View Feature Pack Installation and Administration
14 VMware, Inc.