7.0

Collecting Logs from the Access
Point Appliance 4
You can enter a URL in a browser to get a ZIP file that contains logs from your Access Point appliance.
Use the following URL to collect logs from your Access Point appliance.
https://access-point-appliance.example.com:9443/rest/v1/monitor/support-archive
In this example, access-point-appliance.example.com is the fully qualified domain name of the Access Point
appliance.
These log files are collected from the /opt/vmware/gateway/logs directory on the appliance.
The following tables contain descriptions of the various files included in the ZIP file.
Table 4‑1. Files That Contain System Information to Aid in Troubleshooting
File Name Description
df.log
Contains information about disk space usage.
netstat.log
Contains information about network connections.
ap_config.json
Contains the current configuration settings for the Access Point appliance.
ps.log
Includes a process listing.
ifconfig.log
Contains information about network interfaces.
free.log
Contains information about memory usage.
Table 4‑2. Log Files for Access Point
File Name Description
esmanager.log
Contains log messages from the Edge Service Manager process, which listens on ports 443
and 80.
authbroker.log
Contains log messages from the AuthBroker process, which handles authentication
adapters.
admin.log
Contains log messages from the process that provides the Access Point REST API on port
9443.
admin-zookeeper.log
Contains log messages related to the data layer that is used to store Access Point
configuration information.
tunnel.log
Contains log messages from the tunnel process that is used as part of XML API processing.
bsg.log
Contains log messages from the Blast Secure Gateway.
SecurityGateway_*.log
Contains log messages from the PCoIP Secure Gateway.
The log files that end in "-std-out.log" contain the information written to stdout of various processes and
are usually empty files.
VMware, Inc.
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