6.2

Table Of Contents
Gather Information About Horizon 6 for Linux Software
To help manage and troubleshoot the Horizon 6 for Linux software, you can gather information about a
View Agent installation on a Linux virtual machine.
Procedure
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Identify the View Agent version that is running on a Linux machine.
Run the following command:
cat /usr/lib/vmware/viewagent/Product.txt
The output displays the View Agent version. For example:
VMware-viewagent-linux-x.x-yyyyyyy
where x.x is the product version and yyyyyyy is the build number.
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Gather information about View Agent software.
Files Location
View Agent installation directory
/usr/lib/vmware/viewagent
Logs
/var/log/vmware/
View Agent configuration
/etc/vmware/viewagent-config.txt
Machine configuration
/etc/vmware/viewagent-machine.cfg
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Stop, start, or restart the View Agent service.
A View Agent service with these operations is provided on the Linux distributions. For example, on
Ubuntu 12.04, you can run the following command:
sudo service viewagent <stop/start/restart>
Troubleshooting Horizon 6 for Linux
You can take steps to diagnose and resolve problems that you encounter when you install and configure
Horizon 6 for Linux desktops.
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Collect Diagnostic Information for a Horizon 6 for Linux Machine on page 58
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues
with a Horizon 6 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the
machine's configuration information and logs into a compressed tarball.
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Troubleshooting View Agent Registration Failure for a Linux Machine on page 58
The View Agent installer fails to register a Linux virtual machine with View Connection Server.
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Troubleshooting an Unreachable View Agent on a Linux Machine on page 59
View Connection Server cannot communicate with View Agent on a Linux virtual machine.
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Troubleshooting View Agent on a Linux Machine That Is Not Responding on page 60
View Agent that is installed on a Linux virtual machine is not responding.
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Configuring the Linux Firewall to Allow Incoming TCP Connections on page 61
To allow users to connect to their Linux desktops, the desktops must be able to accept incoming TCP
connections from Horizon Client devices, security server, and View Connection Server.
Chapter 4 Administering Horizon 6 for Linux Desktops
VMware, Inc. 57