6.1

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If the machine already exists and the user is already assigned to it, but the user is not entitled to the
pool, the workflow entitles the user to the pool.
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If the machine does not already exist, the workflow runs two times. The first time the workflow
runs, the machine is created and the user is assigned to it. The second time the workflow runs, the
user is entitled to the pool.
3 Primary administrators and delegated administrators can monitor the progress of the workflow in
Orchestrator or in vRealize Automation.
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In Orchestrator, the administrator can navigate to Horizon > CoreModules > Business Logic and
select the vcac-desktop-callback-bl workflow.
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In vRealize Automation, tenant administrators and delegated administrators can see a request get
created on the Requests tab. Tenant administrators can also go to Infrastructure > Machines >
Managed Machines and watch the machine get added to the list. The status goes from
InitializingRequest to CloneMachine to MachineProvisioned, to On.
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In View Administrator, the machine appears in the list of machines that belong to the specified
desktop pool. The status goes from Waiting for Agent to Available. An entitlement for the user
appears in the list of entitlements.
4 After the workflow succeeds, the end user can log in to vRealize Automation, go to the Items tab, and
click Machines to see the machine. Because the machine was provisioned by vRealize Automation, the
machine appears in the Machines panel rather than in the Horizon panel.
Self-Service Advanced Desktop Allocation Workflow Scenarios
Besides being able to perform the actions described in the following scenarios, for desktop items, users can
also click the item to go to the Item Details tab and check the status of the View desktop to find out whether
the machine is currently connected, powered on, in an error state, or undergoing a recompose operation.
Scenario 1: The End User Has a Machine Item Listed Under Machines Rather
than Horizon
For the first scenario, the delegated administrator has run the Advanced Desktop Allocation workflow to
create and provision a machine in vRealize Automation and assign it to an end user. The end user has an
item for the machine on the Items tab in vRealize Automation. The machine is listed only in the Machines
panel, and the user wants the item to also appear in the Horizon panel, so that the user can access the
desktop management action buttons.
1 The end user goes to the Catalog tab in vRealize Automation and runs the Self-Service Advanced
Desktop Allocation workflow, selecting vRealize Automation Center as the machine provider.
2 Because the machine already exists and is allocated to the user, the workflow reports success and places
an item for the machine on the end user's Horizon panel.
3 The machine now appears on the user's Horizon panel, and the user can access action buttons such as
Start, Recycle, and Logoff.
Scenario 2: The End User Has a View Desktop but Wants to Manage It in
vRealize Automation
For the second scenario, the end user has a machine that was provisioned and assigned to the user in View
Administrator (VMware Horizon 6). Therefore, no items appear in the user's Items tab in
vRealize Automation. The end user wants to create an Items tab machine item in the Horizon panel, so that
the user can access the desktop management action buttons.
1 The end user goes to the Catalog tab in vRealize Automation and runs the Self-Service Advanced
Desktop Allocation workflow, selecting Horizon View as the machine provider.
Chapter 6 Creating Machines and Managing Pools in vRealize Automation
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