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Table Of Contents
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If a redirected device remains unavailable or stops working after a temporary disconnection, remove
the device, plug it in again, and retry the redirection.
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In View Administrator, go to Policies > Global Policies, and verify that USB access is set to Allow
under View Policies.
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Examine the log on the guest for entries of class ws_vhub, and the log on the client for entries of class
vmware-view-usbd.
Entries with these classes are written to the logs if a user is not an administrator, or if the USB
redirection drivers are not installed or are not working. For the location of these log files, see “Using
Log Files for Troubleshooting and to Determine USB Device IDs,” on page 157.
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Open the Device Manager on the guest, expand Universal Serial Bus controllers, and reinstall the
VMware View Virtual USB Host Controller and VMware View Virtual USB Hub drivers if these drivers
are missing or re-enable them if they are disabled.
Troubleshooting GINA Problems on Windows XP Machines
On Windows XP machines, problems can occur with chaining the VMware View Graphical Identification
and Authentication (GINA) dynamic link library (dll) files.
Problem
The following problems can occur on Windows XP machines:
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A machine does not start up
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When a machine starts up or shuts down, the following error is displayed: Cannot start gina.dll
module. A required component is missing: gina.dll. Please install the application again.
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When you start a machine, an unexpected login prompt appears
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You cannot log in to your machine
Cause
Startup and login problems can occur on Windows XP machines when the View GINA dll files are not
chained properly with third-party GINAs that might reside on the virtual machines.
To ensure that the GINA is chained properly, you must configure the WinLogon GINA to be the View GINA
and make sure that the vdmGinaChainDLL is created and contains the third-party GINAs.
If you did not install any software that chains to a different GINA, the default is msgina.dll, which is
located at %systemroot%\system32\msgina.dll on the virtual machine.
Solution
1 Log in to the parent virtual machine, template virtual machine, or View machine.
2 Click Start > Run, type Regedit, and press Enter.
3 Navigate to the following Windows registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\Current Version\Winlogon\GinaDLL
4 Ensure that the GinaDLL key has the following value:
install_directory\VMware\VMware View\Agent\bin\wsgina.dll
install_directory is the path where you installed View Agent.
Chapter 18 Troubleshooting Machines and Desktop Pools
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