6.0

Troubleshooting Machines and
Desktop Pools 18
You can use a variety of procedures to diagnose and fix problems that you encounter when you create and
use machines and desktop pools.
Users might experience difficulty when they use Horizon Client to access desktops and applications. You
can use troubleshooting procedures to investigate the causes of such problems and attempt to correct them
yourself, or you can obtain assistance from VMware Technical Support.
This chapter includes the following topics:
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“Display Problem Machines,” on page 253
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“Send Messages to Desktop Users,” on page 254
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“Troubleshooting Desktop Pool Creation Problems,” on page 254
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“Troubleshooting Network Connection Problems,” on page 264
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“Troubleshooting USB Redirection Problems,” on page 268
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“Troubleshooting GINA Problems on Windows XP Machines,” on page 269
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“Manage Machines and Policies for Unentitled Users,” on page 270
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“Further Troubleshooting Information,” on page 270
Display Problem Machines
You can display a list of the machines whose operation View has detected as being suspect.
View Administrator displays machines that exhibit the following problems:
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Are powered on, but which are not responding.
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Remain in the provisioning state for a long time.
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Are ready, but which report that they are not accepting connections.
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Appear to be missing from a vCenter Server.
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Have active logins on the console, logins by users who are not entitled, or logins not made via a View
Connection Server instance.
Procedure
1 In View Administrator, select Resources > Machines.
2 On the vCenter VMs tab, click Problem Machines.
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