6.1.1

Collect Diagnostic Information for a Horizon 6 for Linux Machine
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
a Horizon 6 for Linux machine. You create a Data Collection Tool (DCT) bundle that gathers the machine's
configuration information and logs into a compressed tarball.
Procedure
1 Log in to the Linux virtual machine as a user with the required privileges.
2 Open a command prompt and run the dct-debug.sh script.
sudo /usr/lib/vmware/viewagent/bin/dct-debug.sh
The script generates a tarball that contains the DCT bundle. For example:
ubuntu-12-vdm-sdct-20150201-0606-agent.tgz
The tarball is generated in the directory from which the script was executed (the current working directory).
Troubleshooting View Agent Registration Failure for a Linux Machine
The View Agent installer fails to register a Linux virtual machine with View Connection Server.
Problem
When you install View Agent on a Linux virtual machine, the Agent Registration Failed error is
displayed.
Cause
The View Agent installer might fail to register a Linux machine with View Connection Server for the
following reasons:
n
The View Connection Server FQDN, domain name, user name, or password that was provided during
View Agent installation was incorrect.
n
The View administrator user does not have the Agent Registration Administrators or Administrators
role in View Administrator. Specifically, the Register Agent privilege is required to register View Agent
with View Connection Server. Agent Registration Administrators is a restricted role that provides this
minimum privilege.
n
The View administrator password contains a special character, such as $, that was not escaped with a
backslash.
n
Reversible password encryption was not enabled on the Windows Server 2012 or 2012 R2 Active
Directory (AD) server.
Solution
1 Verify that you have the correct View Connection Server FQDN, domain name, user name, and
password.
2 Verify that the View administrator user has the privileges to allow View Agent registration.
a In View Administrator, select View Configuration > Administrators.
b In the Administrators and Groups tab, select the View administrator user that you provided during
View Agent installation.
c Verify that the user has the Agent Registration Administrators or Administrators role.
Setting Up Horizon 6 for Linux Desktops
44 VMware, Inc.