6.0
Table Of Contents
- View Administration
- Contents
- View Administration
- Using View Administrator
- Configuring View Connection Server
- Configuring vCenter Server and View Composer
- Create a User Account for View Composer
- Add vCenter Server Instances to View
- Configure View Composer Settings
- Configure View Composer Domains
- Allow vSphere to Reclaim Disk Space in Linked-Clone Virtual Machines
- Configure View Storage Accelerator for vCenter Server
- Concurrent Operations Limits for vCenter Server and View Composer
- Setting a Concurrent Power Operations Rate to Support Remote Desktop Logon Storms
- Accept the Thumbprint of a Default SSL Certificate
- Remove a vCenter Server Instance from View
- Remove View Composer from View
- Conflicting vCenter Server Unique IDs
- Backing Up View Connection Server
- Configuring Settings for Client Sessions
- Set Options for Client Sessions and Connections
- Change the Data Recovery Password
- Global Settings for Client Sessions
- Global Security Settings for Client Sessions and Connections
- Message Security Mode for View Components
- Configure the Secure Tunnel and PCoIP Secure Gateway
- Configure Secure HTML Access
- Off-load SSL Connections to Intermediate Servers
- Disable or Enable View Connection Server
- Edit the External URLs
- Join or Withdraw from the Customer Experience Program
- View LDAP Directory
- Configuring vCenter Server and View Composer
- Setting Up Authentication
- Using Two-Factor Authentication
- Using Smart Card Authentication
- Using SAML Authentication for Workspace Integration
- Using Smart Card Certificate Revocation Checking
- Using the Log In as Current User Feature Available with Windows-Based Horizon Client
- Allow Users to Save Credentials
- Configuring Role-Based Delegated Administration
- Understanding Roles and Privileges
- Using Access Groups to Delegate Administration of Pools and Farms
- Understanding Permissions
- Manage Administrators
- Manage and Review Permissions
- Manage and Review Access Groups
- Manage Custom Roles
- Predefined Roles and Privileges
- Required Privileges for Common Tasks
- Best Practices for Administrator Users and Groups
- Configuring Policies in View Administrator and Active Directory
- Maintaining View Components
- Backing Up and Restoring View Configuration Data
- Monitor View Components
- Monitor Machine Status
- Understanding View Services
- Change the Product License Key
- Monitor Concurrent Connections to View and Reset Historical Usage Data
- Update General User Information from Active Directory
- Migrate View Composer to Another Machine
- Update the Certificates on a View Connection Server Instance, Security Server, or View Composer
- Information Collected by the Customer Experience Improvement Program
- How VMware Ensures Your Privacy
- Preview Data Collected by the Customer Experience Improvement Program
- Additional Information About the Customer Experience Improvement Program
- Global View Data Collected by VMware
- View Connection Server Data Collected by VMware
- Security Server Data Collected by VMware
- Desktop Pool Data Collected by VMware
- Machine Data Collected by VMware
- vCenter Server Data Collected by VMware
- ThinApp Data Collected by VMware
- Cloud Pod Architecture Information Collected by VMware
- Horizon Client Data Collected by VMware
- HTML Access Data Collected by VMware
- Managing Linked-Clone Virtual Machines
- Reduce Linked-Clone Size with Machine Refresh
- Update Linked-Clone Desktops
- Rebalance Linked-Clone Virtual Machines
- Manage View Composer Persistent Disks
- View Composer Persistent Disks
- Detach a View Composer Persistent Disk
- Attach a View Composer Persistent Disk to Another Linked Clone
- Edit a View Composer Persistent Disk's Pool or User
- Recreate a Linked Clone With a Detached Persistent Disk
- Restore a Linked Clone by Importing a Persistent Disk from vSphere
- Delete a Detached View Composer Persistent Disk
- Managing Desktop Pools, Machines, and Sessions
- Managing Desktop Pools
- Edit a Desktop Pool
- Modifying Settings in an Existing Desktop Pool
- Fixed Settings in an Existing Desktop Pool
- Change the Size of an Automated Pool Provisioned by a Naming Pattern
- Add Machines to an Automated Pool Provisioned by a List of Names
- Disable or Enable a Desktop Pool
- Disable or Enable Provisioning in an Automated Desktop Pool
- Configure Adobe Flash Quality and Throttling
- Adobe Flash Quality and Throttling
- Delete a Desktop Pool
- Managing Virtual Machine-Based Desktops
- Managing Unmanaged Machines
- Manage Remote Desktop and Application Sessions
- Export View Information to External Files
- Managing Desktop Pools
- Managing Application Pools, Farms, and RDS Hosts
- Managing ThinApp Applications in View Administrator
- View Requirements for ThinApp Applications
- Capturing and Storing Application Packages
- Assigning ThinApp Applications to Machines and Desktop Pools
- Best Practices for Assigning ThinApp Applications
- Assign a ThinApp Application to Multiple Machines
- Assign Multiple ThinApp Applications to a Machine
- Assign a ThinApp Application to Multiple Desktop Pools
- Assign Multiple ThinApp Applications to a Desktop Pool
- Assign a ThinApp Template to a Machine or Desktop Pool
- Review ThinApp Application Assignments
- Display MSI Package Information
- Maintaining ThinApp Applications in View Administrator
- Remove a ThinApp Application Assignment from Multiple Machines
- Remove Multiple ThinApp Application Assignments from a Machine
- Remove a ThinApp Application Assignment from Multiple Desktop Pools
- Remove Multiple ThinApp Application Assignments from a Desktop Pool
- Remove a ThinApp Application from View Administrator
- Modify or Delete a ThinApp Template
- Remove an Application Repository
- Monitoring and Troubleshooting ThinApp Applications in View Administrator
- ThinApp Configuration Example
- Setting Up Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Prepare Active Directory and View for Clients in Kiosk Mode
- Set Default Values for Clients in Kiosk Mode
- Display the MAC Addresses of Client Devices
- Add Accounts for Clients in Kiosk Mode
- Enable Authentication of Clients in Kiosk Mode
- Verify the Configuration of Clients in Kiosk Mode
- Connect to Remote Desktops from Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Troubleshooting View
- Monitoring System Health
- Monitor Events in View
- Collecting Diagnostic Information for View
- Create a Data Collection Tool Bundle for View Agent
- Save Diagnostic Information for Horizon Client
- Collect Diagnostic Information for View Composer Using the Support Script
- Collect Diagnostic Information for View Connection Server Using the Support Tool
- Collect Diagnostic Information for View Agent, Horizon Client, or View Connection Server from the Console
- Update Support Requests
- Troubleshooting an Unsuccessful Security Server Pairing with View Connection Server
- Troubleshooting View Server Certificate Revocation Checking
- Troubleshooting Smart Card Certificate Revocation Checking
- Further Troubleshooting Information
- Using the vdmadmin Command
- vdmadmin Command Usage
- Configuring Logging in View Agent Using the ‑A Option
- Overriding IP Addresses Using the ‑A Option
- Setting the Name of a View Connection Server Group Using the ‑C Option
- Updating Foreign Security Principals Using the ‑F Option
- Listing and Displaying Health Monitors Using the ‑H Option
- Listing and Displaying Reports of View Operation Using the ‑I Option
- Generating View Event Log Messages in Syslog Format Using the ‑I Option
- Assigning Dedicated Machines Using the ‑L Option
- Displaying Information About Machines Using the ‑M Option
- Reclaiming Disk Space on Virtual Machines Using the ‑M Option
- Configuring Domain Filters Using the ‑N Option
- Configuring Domain Filters
- Displaying the Machines and Policies of Unentitled Users Using the ‑O and ‑P Options
- Configuring Clients in Kiosk Mode Using the ‑Q Option
- Displaying the First User of a Machine Using the ‑R Option
- Removing the Entry for a View Connection Server Instance or Security Server Using the ‑S Option
- Displaying Information About Users Using the ‑U Option
- Unlocking or Locking Virtual Machines Using the ‑V Option
- Detecting and Resolving LDAP Entry Collisions Using the -X Option
- Index
3 When you have collected enough information about the behavior of View Connection Server, select
Start > All Programs > VMware > Generate View Connection Server Log Bundle.
The support tool writes the log files to a folder called vdm-sdct on the desktop of the View Connection
Server instance.
4 File a support request on the Support page of the VMware Web site and attach the output files.
Collect Diagnostic Information for View Agent, Horizon Client, or View
Connection Server from the Console
If you have direct access to the console, you can use the support scripts to generate log files for View
Connection Server, Horizon Client, or remote desktops that are running View Agent. This information helps
VMware Technical Support diagnose any issues that arise with these components.
Prerequisites
Log in to the system that you want to collect information for. You must log in as a user with administrator
privileges.
n
For View Agent, log in to the virtual machine with View Agent installed.
n
For Horizon Client, log in to the system with Horizon Client installed.
n
For View Connection Server, log in to the View Connection Server host.
Procedure
1 Open a command prompt window and change to the appropriate directory for the View component
that you want to collect diagnostic information for.
Option Description
View Agent
Change to the C:\Program Files\VMware View\Agent\DCT directory.
Horizon Client
Change to the C:\Program Files\VMware View\Client\DCT directory.
View Connection Server
Change to the C:\Program Files\VMware View\Server\DCT directory.
If you did not install the software in the default directories, substitute the appropriate drive letter and
path.
2 Type the command to run the support script.
.\support.bat [loglevels]
If you want to enable advanced logging, specify the loglevels option and enter the numeric value for
the logging level when prompted.
Option Description
0
Resets the logging level to the default value.
1
Selects a normal level of logging.
2
Selects a debug level of logging (default).
3
Selects full logging.
4
Selects informational logging for PCoIP (View Agent and Horizon Client
only).
5
Selects debug logging for PCoIP (View Agent and Horizon Client only).
6
Selects informational logging for virtual channels (View Agent and
Horizon Client only).
View Administration
192 VMware, Inc.