5.2

Troubleshooting an Unsuccessful Security Server Pairing with View
Connection Server
A
security server might not be working if it failed to pair successfully with a View Connection Server instance.
Problem
The following security server issues might occur if a security server failed to pair with View Connection Server:
n
When you try to install the security server a second time, the security server cannot connect to View
Connection Server.
n
View Clients cannot connect to View. The following error message appears: The View Connection Server
authentication failed. No gateway is available to provide a secure connection to a desktop.
Contact your network administrator.
n
The security server is displayed in the View Administrator dashboard as Down.
Cause
This problem can occur if you started to install a security server and the attempt was cancelled or otherwise
aborted after you entered a security server pairing password.
Solution
If you intend to keep the security server in your View environment, take these steps:
1 In View Administrator, click View Configuration > Servers.
2 In the Security Servers tab, select a security server and click More Commands > Prepare for Upgrade or
Reinstallation and click OK.
3 Select the Connection Servers tab, select the View Connection Server instance that you want to pair with
the security server, click More Commands > Specify a Security Server Pairing Password, enter a
password, and click OK.
4 Install the security server again.
If you intend to remove the security server entry from your View environment, run the vdmadmin -S command.
For example: vdmadmin -S -r -s
security_server_name
Troubleshooting View Server Certificate Revocation Checking
A security server or a View Connection Server instance that is used for secure View Client connections might
show as red in View Administrator if certificate revocation checking cannot be performed on the server's SSL
certificate.
Problem
A security server or View Connection Server icon is red on the View Administrator dashboard. The View
server's status shows the following message: Server's certificate cannot be checked.
Cause
Certificate revocation checking might fail if your organization uses a proxy server for Internet access, or if a
View Connection Server instance cannot reach the servers that provide revocation checking because of firewalls
or other controls.
Chapter 16 Troubleshooting View Components
VMware, Inc. 395