5.2
Table Of Contents
- VMware Horizon View Administration
- Contents
- VMware Horizon View Administration
- Configuring View Connection Server
- Using View Administrator
- Configuring vCenter Server and View Composer
- Create a User Account for View Composer
- Add vCenter Server Instances to View Manager
- Configure View Composer Settings
- Configure View Composer Domains
- Allow vSphere to Reclaim Disk Space in Linked-Clone Virtual Machines
- Configure View Storage Accelerator for vCenter Server
- Concurrent Operations Limits for vCenter Server and View Composer
- Setting a Concurrent Power Operations Rate to Support View Desktop Logon Storms
- Accept the Thumbprint of a Default SSL Certificate
- Remove a vCenter Server Instance from View Manager
- Remove View Composer from View Manager
- Conflicting vCenter Server Unique IDs
- Backing Up View Connection Server
- Configuring Settings for Client Sessions
- Set Options for Client Sessions and Connections
- Change the Data Recovery Password
- Global Settings for Client Sessions
- Global Security Settings for Client Sessions and Connections
- Message Security Mode for View Components
- Configure the Secure Tunnel and PCoIP Secure Gateway
- Configure Secure HTML Access
- Off-load SSL Connections to Intermediate Servers
- Disable or Enable View Connection Server
- Edit the External URLs
- Join or Withdraw from the Customer Experience Program
- View LDAP Directory
- Configuring Role-Based Delegated Administration
- Understanding Roles and Privileges
- Using Folders to Delegate Administration
- Understanding Permissions
- Manage Administrators
- Manage and Review Permissions
- Manage and Review Folders
- Manage Custom Roles
- Predefined Roles and Privileges
- Required Privileges for Common Tasks
- Best Practices for Administrator Users and Groups
- Preparing Unmanaged Desktop Sources
- Creating and Preparing Virtual Machines
- Creating Virtual Machines for View Desktop Deployment
- Install View Agent on a Virtual Machine
- Install View Agent Silently
- Configure a Virtual Machine with Multiple NICs for View Agent
- Optimize Windows Guest Operating System Performance
- Optimize Windows 7 and Windows 8 Guest Operating System Performance
- Optimizing Windows 7 and Windows 8 for Linked-Clone Desktops
- Benefits of Disabling Windows 7 and Windows 8 Services and Tasks
- Overview of Windows 7 and Windows 8 Services and Tasks That Cause Linked-Clone Growth
- Disable Scheduled Disk Defragmentation on Windows 7 and Windows 8 Parent Virtual Machines
- Disable the Windows Update Service on Windows 7 and Windows 8 Virtual Machines
- Disable the Diagnostic Policy Service on Windows 7 and Windows 8 Virtual Machines
- Disable the Prefetch and Superfetch Features on Windows 7 and Windows 8 Virtual Machines
- Disable Windows Registry Backup on Windows 7 and Windows 8 Virtual Machines
- Disable the System Restore on Windows 7 and Windows 8 Virtual Machines
- Disable Windows Defender on Windows 7 and Windows 8 Virtual Machines
- Disable Microsoft Feeds Synchronization on Windows 7 and Windows 8 Virtual Machines
- Preparing Virtual Machines for View Composer
- Prepare a Parent Virtual Machine
- Activating Windows on Linked-Clone Desktops
- Disable Windows Hibernation in the Parent Virtual Machine
- Configure a Parent Virtual Machine to Use Local Storage
- Keep a Record of the Parent Virtual Machine's Paging-File Size
- Increase the Timeout Limit of QuickPrep Customization Scripts
- Creating Virtual Machine Templates
- Creating Customization Specifications
- Creating Desktop Pools
- Automated Pools That Contain Full Virtual Machines
- Linked-Clone Desktop Pools
- Worksheet for Creating a Linked-Clone Desktop Pool
- Create a Linked-Clone Desktop Pool
- Desktop Settings for Linked-Clone Desktop Pools
- View Composer Support for Linked-Clone SIDs and Third-Party Applications
- Choosing QuickPrep or Sysprep to Customize Linked-Clone Desktops
- Storage Sizing for Linked-Clone Desktop Pools
- Set the Storage Overcommit Level for Linked-Clone Desktops
- Storing Linked-Clone Desktops on Local Datastores
- Storing View Composer Replicas and Linked Clones on Separate Datastores
- Using View Composer Array Integration with Native NFS Snapshot Technology (VAAI)
- Reclaim Disk Space on Linked-Clone Desktops
- Keeping Linked-Clone Desktops Provisioned and Ready During View Composer Operations
- Use Existing Active Directory Computer Accounts for Linked Clones
- Linked-Clone Desktop Data Disks
- Manual Desktop Pools
- Microsoft Terminal Services Pools
- Provisioning Desktop Pools
- Setting Power Policies for Desktop Pools
- Configure View Storage Accelerator for Desktop Pools
- Deploying Large Desktop Pools
- Entitling Users and Groups
- Setting Up User Authentication
- Using SAML 2.0 Authentication
- Using Smart Card Authentication
- Using Smart Card Certificate Revocation Checking
- Using Two-Factor Authentication
- Using the Log In as Current User Feature Available with Windows-Based View Client
- Allow Users to Save Credentials
- Configuring Policies
- Setting Policies in View Administrator
- Using Active Directory Group Policies
- Using the View Group Policy Administrative Template Files
- View ADM Template Files
- View Agent Configuration ADM Template Settings
- View Client Configuration ADM Template Settings
- Using Policies to Control USB Redirection
- View Server Configuration ADM Template Settings
- View Common Configuration ADM Template Settings
- View PCoIP Session Variables ADM Template Settings
- Setting Up Location-Based Printing
- Using Terminal Services Group Policies
- Active Directory Group Policy Example
- Configuring User Profiles with View Persona Management
- Providing User Personas in View
- Using View Persona Management with Standalone Systems
- Migrating User Profiles with View Persona Management
- Persona Management and Windows Roaming Profiles
- Configuring a View Persona Management Deployment
- Overview of Setting Up a View Persona Management Deployment
- Configure a User Profile Repository
- Install View Agent with the View Persona Management Option
- Install Standalone View Persona Management
- Add the View Persona Management ADM Template File
- Configure View Persona Management Policies
- Create View Desktops That Use Persona Management
- Best Practices for Configuring a View Persona Management Deployment
- View Persona Management Group Policy Settings
- Managing Linked-Clone Desktops
- Reduce Linked-Clone Size with Desktop Refresh
- Update Linked-Clone Desktops
- Rebalance Linked-Clone Desktops
- Manage View Composer Persistent Disks
- View Composer Persistent Disks
- Detach a View Composer Persistent Disk
- Attach a View Composer Persistent Disk to Another Linked-Clone Desktop
- Edit a View Composer Persistent Disk's Pool or User
- Recreate a Linked-Clone Desktop With a Detached Persistent Disk
- Restore a Linked-Clone Desktop by Importing a Persistent Disk from vSphere
- Delete a Detached View Composer Persistent Disk
- Managing Desktops and Desktop Pools
- Managing Desktop Pools
- Edit a Desktop Pool
- Modifying Settings in an Existing Desktop Pool
- Fixed Settings in an Existing Desktop Pool
- Change the Size of an Automated Pool Provisioned by a Naming Pattern
- Add Desktops to an Automated Pool Provisioned by a List of Names
- Disable or Enable a Desktop Pool
- Disable or Enable Provisioning in a Desktop Pool
- Delete a Desktop Pool from View Manager
- Reducing Adobe Flash Bandwidth
- Managing Virtual-Machine Desktops
- Export View Information to External Files
- Managing Desktop Pools
- Managing Physical Computers and Terminal Servers
- Managing ThinApp Applications in View Administrator
- View Requirements for ThinApp Applications
- Capturing and Storing Application Packages
- Assigning ThinApp Applications to Desktops and Pools
- Best Practices for Assigning ThinApp Applications
- Assign a ThinApp Application to Multiple Desktops
- Assign Multiple ThinApp Applications to a Desktop
- Assign a ThinApp Application to Multiple Pools
- Assign Multiple ThinApp Applications to a Pool
- Assign a ThinApp Template to a Desktop or Pool
- Review ThinApp Application Assignments
- Display MSI Package Information
- Maintaining ThinApp Applications in View Administrator
- Remove a ThinApp Application Assignment from Multiple Desktops
- Remove Multiple ThinApp Application Assignments from a Desktop
- Remove a ThinApp Application Assignment from Multiple Pools
- Remove Multiple ThinApp Application Assignments from a Pool
- Remove a ThinApp Application from View Administrator
- Modify or Delete a ThinApp Template
- Remove an Application Repository
- Monitoring and Troubleshooting ThinApp Applications in View Administrator
- ThinApp Configuration Example
- Managing Local Desktops
- Benefits of Using View Desktops in Local Mode
- Managing View Transfer Server
- Managing the Transfer Server Repository
- Using the Transfer Server Repository to Download System Images
- Determine the Size of a View Composer Base Image
- Configure the Transfer Server Repository
- Publish Package Files in the Transfer Server Repository
- Delete a Package File from the Transfer Server Repository
- Migrate the Transfer Server Repository to a New Location
- Recover from a Corrupted Transfer Server Repository Folder
- Managing Data Transfers
- Configure Security and Optimization for Local Desktop Operations
- Optimizing Data Transfers Between Local-Desktop Host Computers and the Datacenter
- Setting Security Options for Local Desktop Operations
- Change the Local Desktop Encryption Key Cipher for New Key Generation
- Change the Encryption Key Cipher for an Existing Local Desktop
- Determining the Effects of Deduplication and Compression on Data Transfers
- Guest File System Optimization of Data Transfers
- Configuring Endpoint Resource Usage
- Configuring an HTTP Cache to Provision Local Desktops Over a WAN
- Configuring the Heartbeat Interval for Local Desktop Client Computers
- Manually Downloading a Local Desktop to a Location with Poor Network Connections
- Troubleshooting View Transfer Server and Local Desktop Operations
- Check-Out Fails with "No Available Transfer Server" Error
- Problems with Desktop Check-Outs After Initial Check-Out
- Login Window Takes a Long Time to Appear
- View Transfer Server Remains in a Pending State
- View Transfer Server Fails to Enter Maintenance Mode
- The Transfer Server Repository Is Invalid
- View Transfer Server Cannot Connect to the Transfer Server Repository
- View Transfer Server Fails the Health Check
- The Transfer Server Repository Is Not Configured
- View Transfer Server Instances Have Conflicting Transfer Server Repositories
- The View Transfer Server Web Service Is Down
- Local Mode Operation Fails After the Datacenter Desktop Was Modified
- Recover Data from a Local Desktop
- Maintaining View Components
- Backing Up and Restoring View Configuration Data
- Monitor View Components
- Monitor Desktop Status
- Understanding View Manager Services
- Add Licenses to VMware Horizon View
- Update General User Information from Active Directory
- Migrate View Composer to Another Computer
- Update the Certificates on a View Connection Server Instance, Security Server, or View Composer
- Information Collected by the Customer Experience Improvement Program
- Global View Data Collected by VMware
- View Connection Server Data Collected by VMware
- Security Server Data Collected by VMware
- Desktop Pool Data Collected by VMware
- Desktop Data Collected by VMware
- vCenter Server Data Collected by VMware
- View Transfer Server and Transfer Server Repository Data Collected by VMware
- Troubleshooting View Components
- Monitoring System Health
- Monitor Events in View Manager
- Send Messages to Desktop Users
- Display Desktops with Suspected Problems
- Troubleshoot a Problem Desktop Virtual Machine Using the vSphere Web Client
- Manage Desktops and Policies for Unentitled Users
- Collecting Diagnostic Information for VMware Horizon View
- Create a Data Collection Tool Bundle for View Agent
- Save Diagnostic Information for View Client
- Collect Diagnostic Information for View Composer Using the Support Script
- Collect Diagnostic Information for View Connection Server Using the Support Tool
- Collect Diagnostic Information for View Agent, View Client, or View Connection Server from the Console
- Update Support Requests
- Troubleshooting Network Connection Problems
- Troubleshooting Desktop Pool Creation Problems
- Pool Creation Fails if Customization Specifications Cannot Be Found
- Pool Creation Fails Because of a Permissions Problem
- Pool Provisioning Fails Due to a Configuration Problem
- Pool Provisioning Fails Due to a View Connection Server Instance Being Unable to Connect to vCenter
- Pool Provisioning Fails Due to Datastore Problems
- Pool Provisioning Fails Due to vCenter Server Being Overloaded
- Virtual Machines Are Stuck in the Provisioning State
- Virtual Machines Are Stuck in the Customizing State
- Troubleshooting an Unsuccessful Security Server Pairing with View Connection Server
- Troubleshooting View Server Certificate Revocation Checking
- Troubleshooting Smart Card Certificate Revocation Checking
- Troubleshooting USB Redirection Problems
- Troubleshooting Desktops That Are Repeatedly Deleted and Recreated
- Troubleshooting QuickPrep Customization Problems
- View Composer Provisioning Errors
- Removing Orphaned or Deleted Linked Clones
- Finding and Unprotecting Unused View Composer Replicas
- Windows XP Linked Clones Fail to Join the Domain
- Troubleshooting GINA Problems on Windows XP Desktops
- Further Troubleshooting Information
- Using the vdmadmin Command
- vdmadmin Command Usage
- Configuring Logging in View Agent Using the ‑A Option
- Overriding IP Addresses Using the ‑A Option
- Setting the Name of a View Connection Server Group Using the ‑C Option
- Updating Foreign Security Principals Using the ‑F Option
- Listing and Displaying Health Monitors Using the ‑H Option
- Listing and Displaying Reports of View Manager Operation Using the ‑I Option
- Generating View Event Log Messages in Syslog Format Using the ‑I Option
- Assigning Dedicated Desktops Using the ‑L Option
- Displaying Information About Machines Using the ‑M Option
- Reclaiming Disk Space on Virtual Machines Using the ‑M Option
- Configuring Domain Filters Using the ‑N Option
- Configuring Domain Filters
- Displaying the Desktops and Policies of Unentitled Users Using the ‑O and ‑P Options
- Configuring Clients in Kiosk Mode Using the ‑Q Option
- Displaying the First User of a Desktop Using the ‑R Option
- Removing the Entry for a View Connection Server Instance or Security Server Using the ‑S Option
- Setting the Split Limit for Publishing View Transfer Server Packages Using the ‑T Option
- Displaying Information About Users Using the ‑U Option
- Decrypting the Virtual Machine of a Local Desktop Using the ‑V Option
- Recovering a Local Desktop by Using the ‑V Option When the Desktop Was Modified in the Datacenter
- Unlocking or Locking Virtual Machines Using the ‑V Option
- Detecting and Resolving LDAP Entry Collisions Using the -X Option
- Setting Up Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Prepare Active Directory and View Manager for Clients in Kiosk Mode
- Set Default Values for Clients in Kiosk Mode
- Display the MAC Addresses of Client Devices
- Add Accounts for Clients in Kiosk Mode
- Enable Authentication of Clients in Kiosk Mode
- Verify the Configuration of Clients in Kiosk Mode
- Connect to Desktops from Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Index
Pool Provisioning Fails Due to a View Connection Server Instance Being Unable
to Connect to vCenter
If a Connection Server is not able to connect to vCenter, provisioning of a desktop pool can fail.
Problem
Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.
n
Cannot log in to vCenter at address
VC_Address
n
The status of vCenter at address
VC_Address
is unknown
Cause
The View Connection Server instance cannot connect to vCenter for one of the following reasons.
n
The Web service on the vCenter Server has stopped.
n
There are networking problems between the View Connection Server host and the vCenter Server.
n
The port numbers and login details for vCenter or View Composer have changed.
Solution
n
Verify that the Web service is running on the vCenter.
n
Verify that there are no network problems between the View Connection Server host and the vCenter.
n
In View Administrator, verify the port numbers and login details that are configured for vCenter and
View Composer.
Pool Provisioning Fails Due to Datastore Problems
If a datastore is out of disk space, or you do not have permission to access the datastore, provisioning of a
desktop pool can fail.
Problem
Provisioning of a desktop pool fails, and you see one of the following error messages in the event database.
n
Provisioning error occurred for Machine
Machine_Name
: Cloning failed for Machine
n
Provisioning error occurred on Pool
Desktop_ID
because available free disk space is reserved
for linked clones
n
Provisioning error occurred on Pool
Desktop_ID
because of a resource problem
Cause
You do not have permission to access the selected datastore, or the datastore being used for the pool is out of
disk space.
Solution
n
Verify that you have sufficient permissions to access the selected datastore.
n
Verify whether the disk on which the datastore is configured is full.
n
If the disk is full or the space is reserved, free up space on the disk, rebalance the available datastores, or
migrate the datastore to a larger disk.
Chapter 16 Troubleshooting View Components
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