5.2

Procedure
1 Open
a command prompt window and change to the appropriate directory for the View component that
you want to collect diagnostic information for.
Option Description
View Agent
Change to the C:\Program Files\VMware View\Agent\DCT directory.
View Client
Change to the C:\Program Files\VMware View\Client\DCT directory.
View Connection Server
Change to the C:\Program Files\VMware View\Server\DCT directory.
If you did not install the software in the default directories, substitute the appropriate drive letter and
path.
2
Type the command to run the support script.
.\support.bat [loglevels]
If you want to enable advanced logging, specify the loglevels option and enter the numeric value for
the logging level when prompted.
Option Description
0
Resets the logging level to the default value.
1
Selects a normal level of logging (default).
2
Selects a debug level of logging.
3
Selects full logging.
4
Selects informational logging for PCoIP (View Agent and View Client only).
5
Selects debug logging for PCoIP (View Agent and View Client only).
6
Selects informational logging for virtual channels (View Agent and View
Client only).
7
Selects debug logging for virtual channels (View Agent and View Client
only).
8
Selects trace logging for virtual channels (View Agent and View Client only).
The script writes the zipped log files to the folder vdm-sdct on the desktop.
3
You can find the View Composer guest agent logs in the C:\Program Files\Common Files\VMware\View
Composer Guest Agent svi-ga-support directory.
4 File a support request on the Support page of the VMware Web site and attach the output file.
Update Support Requests
You can update your existing support request at the Support Web site.
After you file a support request, you might receive an email request from VMware Technical Support asking
for the output file from the support or svi-support scripts. When you run the scripts, they inform you of the
name and location of the output file. Reply to the email message and attach the output file to the reply.
If the output file is too large to include as an attachment (10MB or more), contact VMware Technical Support,
tell them the number of your support request, and request FTP upload instructions. Alternatively, you can
attach the file to your existing support request at the Support Web site.
Procedure
1 Visit the Support page at the VMware Web site and log in.
2 Click Support Request History and find the applicable support request number.
Chapter 16 Troubleshooting View Components
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