5.2

Save Diagnostic Information for View Client
If you encounter problems using View Client, and cannot resolve the problems using general network
troubleshooting techniques, you can save a copy of the log files and information about the configuration.
You
can attempt to resolve connection problems for View Client before saving the diagnostic information and
contacting VMware Technical Support . For more information, see “Connection Problems Between View Client
and View Connection Server,” on page 388.
Procedure
1 In View Client, click Support Information, or on the virtual desktop menu, select Options > Support
Information.
2 In the Support Information window, click Collect Support Data and click Yes when prompted.
A command window shows the progress of gathering the information. This process can take several
minutes.
3 In the command window, respond to the prompts by entering the URLs of the View Connection Server
instances against which you want to test the configuration of View Client, and, if required, selecting to
generate diagnostic dumps of the View processes.
The information is written to a zip file in a folder on the client machine's desktop.
4 File a support request on the Support page of the VMware Web site, and attach the output zip file.
Collect Diagnostic Information for View Composer Using the Support Script
You can use the View Composer support script to collect configuration data and generate log files for View
Composer. This information helps VMware customer support diagnose any issues that arise with View
Composer.
Prerequisites
Log in to the computer on which View Composer is installed.
Because you must use the Windows Script Host utility (cscript) to run the support script, familiarize yourself
with using cscript. See http://technet.microsoft.com/library/bb490887.aspx.
Procedure
1 Open a command prompt window and change to the C:\Program Files\VMware\VMware View Composer
directory.
If you did not install the software in the default directories, substitute the appropriate drive letter and
path.
2 Type the command to run the svi-support script.
cscript ".\svi-support.wsf" /zip
You can use the /? option to display information about other command options that are available with
the script.
When the script finishes, it informs you of the name and location of the output file.
3 File a support request on the Support page of the VMware Web site and attach the output file.
Chapter 16 Troubleshooting View Components
VMware, Inc. 385