5.2

n
Collect Diagnostic Information for View Agent, View Client, or View Connection Server from the
Console on page 386
If you have direct access to the console, you can use the support scripts to generate log files for View
Connection Server, View Client, or desktops that are running View Agent. This information helps
VMware Technical Support diagnose any issues that arise with these components.
Create a Data Collection Tool Bundle for View Agent
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the vdmadmin
command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT bundle manually,
without using vdmadmin.
For
your convenience, you can use the vdmadmin command on a View Connection Server instance to request a
DCT bundle from a View desktop. The bundle is returned to View Connection Server.
You can alternatively log in to a specific View desktop and run a support command that creates the DCT bundle
on that desktop. If the operating system of the View desktop is Windows 8 or Windows 7 and User Account
Control (UAC) is turned on, you must obtain the DCT bundle in this fashion.
Procedure
1 Log in as a user with the required privileges.
Option Action
On View Connection Server, using
vdmadmin
Log in to a standard or replica instance View Connection Server as a user
with the Administrators role.
On the View desktop
Log in to the View desktop as a user with administrative privileges.
2 Open a command prompt and run the command to generate the DCT bundle.
Option Action
On View Connection Server, using
vdmadmin
To specify the names of the output bundle file, desktop pool, and machine,
use the -outfile, -d, and -m options with the vdmadmin command.
vdmadmin -A [-b
authentication_arguments ] -getDCT -outfile
local_file -d desktop -m machine
On the View desktop
Change directories to c:\Program Files\VMware\VMware
View\Agent\DCT and run the following command:
support
The command writes the bundle to the specified output file.
Example: Example of Using vdmadmin to Create a Bundle File for View Agent
Create the DCT bundle for the machine machine1 in the desktop pool dtpool2 and write it to the zip file
C:\myfile.zip.
vdmadmin -A -d dtpool2 -m machine1 -getDCT -outfile C:\myfile.zip
What to do next
If you have an existing support request, you can update it by attaching the DCT bundle file.
VMware Horizon View Administration
384 VMware, Inc.