5.2

3 Select the username from the search results.
4
Select a desktop from the list of desktops that is associated with the user.
5 Navigate to the Virtual Machines page to see details about the underlying desktop virtual machine.
Manage Desktops and Policies for Unentitled Users
You can display the desktops that are allocated to users whose entitlement has been removed, and you can
also display the policies that have been applied to unentitled users.
A user who is unentitled might have left the organization permanently, or you might have suspended their
account for an extended period of time. These users are assigned a desktop but they are no longer entitled to
use the desktop pool.
You can also use the vdmadmin command to display unentitled desktops and policies. See “Displaying the
Desktops and Policies of Unentitled Users Using the -O and -P Options,” on page 427.
Procedure
1 In View Administrator, select Desktops.
2 Select More Commands > View Unentitled Desktops.
3 Remove the desktop assignments for unentitled users and roll back local desktops that unentitled users
have checked out.
4 Select More Commands > View Unentitled Desktops or More Commands > View Unentitled Policies
as appropriate.
5 Change or remove the policies that are applied to unentitled users.
Collecting Diagnostic Information for VMware Horizon View
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
VMware Horizon View.
You can collect diagnostic information for various components of View. How you collect this information
varies depending on the View component.
n
Create a Data Collection Tool Bundle for View Agent on page 384
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the
vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT bundle
manually, without using vdmadmin.
n
Save Diagnostic Information for View Client on page 385
If you encounter problems using View Client, and cannot resolve the problems using general network
troubleshooting techniques, you can save a copy of the log files and information about the configuration.
n
Collect Diagnostic Information for View Composer Using the Support Script on page 385
You can use the View Composer support script to collect configuration data and generate log files for
View Composer. This information helps VMware customer support diagnose any issues that arise with
View Composer.
n
Collect Diagnostic Information for View Connection Server Using the Support Tool on page 386
You can use the support tool to set logging levels and generate log files for View Connection Server.
Chapter 16 Troubleshooting View Components
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