5.2

n
If
you cannot migrate the View Transfer Server virtual machine, recreate View Transfer Server on another
virtual machine on an ESX host with access to the datastores.
a In View Administrator, remove the View Transfer Server instance from View Manager.
b In vSphere Client, uninstall View Transfer Server or remove the View Transfer Server virtual machine.
c Create a new virtual machine on the destination ESX host.
d Install View Transfer Server on the virtual machine.
e In View Administrator, add View Transfer Server to View Manager.
For more information about installing View Transfer Server, see the VMware Horizon View Installation
document.
Problems with Desktop Check-Outs After Initial Check-Out
Assuming that View Transfer Server is functioning properly, you might find that check-out problems are due
to View Connection Server no longer having the encryption key for files on the local machine.
Problem
After successfully checking out a local desktop and checking it in, you check the desktop out again, but you
cannot connect to the local desktop. You might see an error message such as, Cannot access local desktop--
desktop corrupted.
Cause
If you change the encryption key cipher for a local desktop, or if you delete the desktop from its pool and create
a new one, View Connection Server uses a new authentication key to generate a new configuration file.
When end users attempt to check out the desktop again, only changed files are downloaded. The new files that
get downloaded use a new encryption key, but the old files already on the local machine use the old encryption
key, which View Connection Server no longer has.
Solution
u
End users must delete all local desktop files before checking the desktop out again.
The folder resides in the local desktop check-out directory. When you downloaded your first local desktop,
if you did not click Options and change the directory where the local desktops are stored, they are stored
in the default check-out directory.
Desktop Operating System Default Check-Out Directory
Default directory on Windows 8,
Windows 7, and Windows Vista
C:\Users\
User Name \AppData\Local\VMware\VDM\Local
Desktops\ pool_display_name
Default directory on Windows XP
C:\Documents and Settings\
User Name \Local
Settings\Application Data\VMware\VDM\Local
Desktops\ pool_display_name
Login Window Takes a Long Time to Appear
Under certain circumstances, after you open View Client and specify a View Connection Server instance, the
login window does not appear for 30 or more seconds.
Problem
The login window is not accessible for sometimes as long as 30 seconds, until the connection attempt times
out.
VMware Horizon View Administration
342 VMware, Inc.