5.2

View Connection Server log files are located on the View Connection Server host in the
drive :\Documents and
Settings\All Users\Application Data\VMware\VDM\logs directory.
Solution
1 In View Administrator, select Inventory > ThinApps.
2 Click the name of the ThinApp application.
3 On the Desktops tab, select the desktop and click Retry Install to reinstall the ThinApp application.
ThinApp Application Is Not Uninstalled
View Administrator cannot uninstall a ThinApp application.
Problem
The ThinApp application installation status shows Uninstall Error.
Cause
Common causes for this error include the following:
n
The ThinApp application was busy when View Administrator tried to uninstall it.
n
Network connectivity was lost between the View Connection Server host and the desktop.
You can see the View Agent and View Connection Server log files for more information about the cause of the
problem.
View Agent log files are located on the desktop in
drive :\Documents and Settings\All Users\Application
Data\VMware\VDM\logs for Windows XP systems and
drive :\ProgramData\VMware\VDM\logs for Windows 7
systems.
View Connection Server log files are located on the View Connection Server host in the
drive :\Documents and
Settings\All Users\Application Data\VMware\VDM\logs directory.
Solution
1 In View Administrator, select Inventory > ThinApps.
2 Click the name of the ThinApp application.
3 Click the Desktops tab, select the desktop, and click Retry Uninstall to retry the uninstall operation.
4 If the uninstall operation still fails, manually remove the ThinApp application from the desktop and then
click Force Clear Assignment.
This command clears the ThinApp application assignment in View Administrator. It does not remove any
files or settings in the desktop.
IMPORTANT Use this command only after manually removing the ThinApp application from the desktop.
MSI Package Is Invalid
View Administrator reports an invalid MSI package in an application repository.
Problem
View Administrator reports that an MSI package is invalid during a scanning operation.
Cause
Common causes of this problem include the following:
n
The MSI file is corrupted.
Chapter 13 Managing ThinApp Applications in View Administrator
VMware, Inc. 301