5.2

Monitoring and Troubleshooting ThinApp Applications in View
Administrator
View Administrator logs events that are related to ThinApp application management to the Events and
Reporting database. You can view these events on the Events tab in View Administrator.
An event appears on the Events tab when the following situations occur.
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A ThinApp application is assigned or an application assignment is removed
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A ThinApp application is installed or uninstalled on a desktop
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A ThinApp application cannot be installed or uninstalled
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A ThinApp application repository is registered, modified, or removed from View Administrator
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A ThinApp application is added to View Administrator
Troubleshooting tips are available for common ThinApp application management problems.
Cannot Register an Application Repository
You cannot register an application repository in View Administrator.
Problem
You receive an error message when you attempt to register an application repository in View Administrator.
Cause
The View Connection Server host cannot access the network share that hosts the application repository. The
network
share path that you typed in the Share path text box might be incorrect, the network share that hosts
the application repository is in a domain that is not accessible from the View Connection Server host, or the
network share permissions have not been set up properly.
Solution
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If the network share path is incorrect, type the correct network share path. Network share paths that
contain IP addresses are not supported.
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If the network share is not in an accessible domain, copy your application packages to a network share in
a domain that is accessible from the View Connection Server host.
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Verify that the file and sharing permissions on the shared folder give Read access to the built-in Active
Directory group Domain Computers. If you plan to assign ThinApps to domain controllers, verify that
the file and sharing permissions also give Read access to the built-in Active Directory group Domain
Controllers. After you set or change permissions, it can take up to 20 minutes for the network share to
become accessible.
Cannot Add ThinApp Applications to View Administrator
View Administrator cannot add ThinApp applications to View Administrator.
Problem
No MSI packages are available when you click Scan New ThinApps in View Administrator.
Cause
Either the application packages are not in MSI format or the View Connection Server host cannot access the
directories in the network share.
Chapter 13 Managing ThinApp Applications in View Administrator
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