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If authentication to View Connection Server fails or if View Client cannot connect to a desktop, perform the
following tasks:
n
Determine whether View Connection Server is configured not to use SSL. View Client requires SSL
connections. Check whether the global setting in View Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is configured to make an HTTP connection to View Connection Server.
n
Verify that the security certificate for View Connection Server is working properly. If it is not, in View
Administrator, you might also see that the View Agent on desktops is unreachable and the Transfer
Server status shows that it is not ready. These are symptoms of additional connection problems caused
by certificate problems.
n
Verify that the tags set on the View Connection Server instance allow connections from this user. See
the VMware Horizon View Administration document.
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Verify that the user is entitled to access this desktop. See the VMware Horizon View Administration
document.
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If you are using the RDP display protocol to connect to a View desktop, verify that the client computer
allows remote desktop connections.
What to do next
Configure startup options. If you do not want to require end users to provide the host name of View
Connection Server, or if you want to configure other startup options, use the View Client command-line
options to create a desktop shortcut. See “Running View Client from the Command Line,” on page 42.
Switch Desktops
If you are connected to a desktop, you can switch to another desktop.
Procedure
u
Select a remote desktop from the same server or a different server.
Option Action
Choose a remote desktop on the
same server
Perform either of the following actions:
n
From the Horizon View Client menu bar, select Options > Switch to
Other Desktop and select a desktop to view.
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From the desktop selector window, double-click the icon representing
a different desktop pool. That desktop opens in a new window so that
you have multiple desktops open, and you can switch between them.
Choose a remote desktop on a
different server
If you are entitled to multiple desktops, so that the desktop selector
window is open, go to the desktop selector window, click the Options icon
in the upper-left corner of the window and select Disconnect. You will be
disconnected from the current server and any open desktop sessions. You
can then connect to a different server.
If you are entitled to only one desktop, the desktop selector window is not
open. You must exit Horizon View Client and restart to connect to a
different server.
Chapter 4 Managing Server Connections and Desktops
VMware, Inc. 49