User manual

Alternatively, when you are logged in to the remote desktop operating system, you can reset by
tapping Reset in the app commands at the bottom of the screen.
To display the app commands, swipe up from the bottom of the screen or tap the tab at the top of the
screen.
3 If you accessed the desktop from a desktop shortcut, if prompted, supply your RSA user name and
passcode, your Active Directory user name and password, or both.
Uninstall the VMware Horizon View App
You can sometimes resolve problems with Horizon View Client by uninstalling and reinstalling the
VMware Horizon View app.
You uninstall Horizon View Client just as you would any Windows Store app.
Procedure
1 On your device, go to the Start screen and touch and swipe down or up (or right-click) on the VMware
Horizon View app.
2 In the app commands at the bottom of the screen, tap Uninstall.
What to do next
Reinstall View Client.
See “Install or Upgrade Horizon View Client for Windows Store,” on page 6.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the Horizon View environment is set up to use a secure connection from the remote desktop to View
Connection Server, and if the client device is configured to use an HTTP proxy, you might not be able to
connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
View Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
u
Remove the proxy settings so that the device no longer uses a proxy.
Collect Logs to Send to Technical Support
You can enable logging and collect a log bundle to send to technical support.
To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging will
affect the performance of Horizon View Client if a secure tunnel session is being used to connect to the
remote desktop. Be sure to turn the advanced logging feature off when logging is no longer necessary.
Prerequisites
Contact VMware technical support so that you can determine where to send the log files you collect.
Using VMware Horizon View Client for Windows Store
VMware, Inc. 19