User manual

Troubleshooting Horizon View Client 5
You can solve most problems with Horizon View Client by resetting the desktop or by reinstalling the
VMware Horizon View Client application.
This chapter includes the following topics:
n
“Reset a Desktop,” on page 45
n
“Uninstalling Horizon View Client,” on page 46
Reset a Desktop
You might need to reset a desktop if the desktop operating system stops responding. Resetting shuts down
and restarts the desktop. Unsaved data is lost.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
You can reset the desktop only if your View administrator has enabled this feature.
Procedure
u
Use the Reset command.
Option Action
From within the desktop OS
Select Desktop > Reset from the menu bar.
From Home screen with server
icons
a Double-click the server icon and supply credentials.
These might include RSA SecurID credentials and credentials for
logging in to the desktop.
b Select the desktop and select Desktop > Reset from the menu bar.
From Home screen with desktop
icons
Select the desktop and select Desktop > Reset from the menu bar.
The operating system in the remote desktop is rebooted. Horizon View Client disconnects from the desktop.
What to do next
Wait an appropriate amount of time for system startup before attempting to connect to the remote desktop.
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